Durraine Dunn
Summary
A dependable administrator is skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Focused on improving policies and procedures, increasing patient satisfaction, communication, planning, and team leadership skills. and optimizing workflow in busy medical practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Laurelton Heart Specialist
Queens, NY
01.2018 - 08.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Coordinator
The Center For Rapid Recovery
Hempstead, NY
10.2019 - 09.2022
Conduct assessments to determine the medical needs and healthcare requirements of individuals with IDD.
- Develop individualized care plans that take into account the unique needs and challenges of each pe
- Serve as an advocate for individuals with IDD to ensure that they receive the necessary medical care, treatments, and accommodations.
- Assist in navigating the healthcare system and help individuals and their families understand their rights.
- Collaborate with healthcare providers, including physicians, nurses, therapists, and specialists, to ensure that medical care is delivered in a coordinated and effective manner.
- Ensure that all necessary medical appointments and procedures are scheduled and attended.
- Oversee the administration and management of medications for individuals with IDD.
- Ensure that medications are prescribed, dispensed, and taken
- Provide training to staff, caregivers, and families on best practices for supporting individuals with IDD in medical matters.
- Educate individuals with IDD on self-care and self-advocacy when appropriate.
- Address behavioral and emotional issues related to medical care and procedures.
- Develop strategies to manage anxiety, fear, or other emotional reactions during medical visit
- Regularly monitor the health status of individuals with IDD and communicate any changes or concerns to healthcare providers.
- Keep detailed records of medical histories and health outcomes.
- Be prepared to respond to medical emergencies and provide immediate assistance when necessary.
- Ensure that emergency protocols are in place and understood by all caregivers.
- Connect individuals and their families with relevant community resources, support groups, and advocacy organizations.
- Stay informed about the latest developments in the field of IDD healthcare.
- Maintain accurate and up-to-date medical records for each individual.
- Prepare and submit reports as required by regulatory agencies or funding sources.
- Ensure that all medical care and support services comply with relevant laws, regulations, and quality standards.
- Participate in quality improvement initiatives to enhance the overall quality of care provided to individuals with IDD.
- Maintain open and clear communication with individuals, their families, and the healthcare team to address any concerns or issues promptly.
- Navigate complex ethical dilemmas that may arise in the care of individuals with IDD, ensuring their rights and dignity are upheld.
Medical Office Administrator
North Valley Medical PC
Queens
08.2011 - 02.2018
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Offered age-appropriate patient care before, during and after exams.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Verified benefits and worked with insurance companies to obtain payments.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
Bachelor of Science - Health Sciences
Queens College of The City University of New York
Flushing, NY06.2006
Skills
- Organization and planning
- Documentation and control
- Invoicing and Billing
- Staff Supervision
- Team Leadership
- Operational Requirements
- Inquiry Requests
- Meeting Support
- Regulatory Issues
- Operational Efficiency
- Training and Development
Certification
- First Aid, CPR, AMAP
Timeline
Medical Coordinator
The Center For Rapid Recovery
10.2019 - 09.2022
Medical Office Manager
Laurelton Heart Specialist
01.2018 - 08.2023
Medical Office Administrator
North Valley Medical PC
08.2011 - 02.2018
Bachelor of Science - Health Sciences
Queens College of The City University of New York