Heidi Leonard
Englewood
Summary
Results-oriented professional with extensive experience in healthcare and retail management, notably at Medical Gardens Hearing And Balance Center. Excelled in streamlining operations, enhancing patient and customer satisfaction, and improving team efficiency. Skilled in multitasking, time management, and utilizing software like Athena for administrative excellence.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring while cultivating a productive work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Medical Gardens Hearing And Balance Center
05.2020 - Current
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Maintained computer and physical filing systems.
- Generated and mailed monthly recall letters for two offices.
- Processed and sent referral requests to primary care physicians for two offices.
- Processed claims, located errors and promptly refiled rejected claims for two offices.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified, adjusted, and resolved patient billing and payment issues.
Patient Service Specialist
ATI Physical Therapy
01.2019 - 12.2019
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Managed over 50 patient calls daily.
Bartender
Duffy's Sports Bar
04.2018 - 10.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Car Sales Consultant
Art Moehn Chevrolet Honda
01.2017 - 10.2018
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Management Assistant
Rogers & Hollands Jewelers
04.2016 - 12.2016
- Oversaw training and onboarding process for all newly hired employees.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fine Jewelry Counter Manager
Bon-Ton/Younkers
10.2015 - 04.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Inventory Specialist
Lewis Jewelers
11.2010 - 06.2015
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Audited and corrected discrepancies in inventory numbers.
Education
No Degree - Information Processing
Jackson College
Jackson, MIHigh School Diploma -
Lumen Christi High School
Jackson, MI05.1989
Skills
- Effective Multitasking
- Time Management
- Planning and Prioritization
- Multitasking and Organization
- Organized and Dependable
- Windows, Word, Excel, Onedrive, Athena and Hear Form
- Telephone Skills
- Teamwork and Collaboration
- Upbeat and Positive Personality
Certification
Cardone University for sales professionals-completed
Gemological Institute of America-Certified Sales Associate
Diamond Sales Associate certified
Diamond Council of America certified
Timeline
Medical Office Manager
Medical Gardens Hearing And Balance Center
05.2020 - Current
Patient Service Specialist
ATI Physical Therapy
01.2019 - 12.2019
Bartender
Duffy's Sports Bar
04.2018 - 10.2018
Car Sales Consultant
Art Moehn Chevrolet Honda
01.2017 - 10.2018
Management Assistant
Rogers & Hollands Jewelers
04.2016 - 12.2016
Fine Jewelry Counter Manager
Bon-Ton/Younkers
10.2015 - 04.2016
Inventory Specialist
Lewis Jewelers
11.2010 - 06.2015
Cardone University for sales professionals-completed
Gemological Institute of America-Certified Sales Associate
Diamond Sales Associate certified
Diamond Council of America certified
No Degree - Information Processing
Jackson College
High School Diploma -
Lumen Christi High School
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