Dushan Gautier
Brooklyn
Summary
Assisted teams in achieving project goals through effective collaboration in various settings. Supported team development by fostering a culture of accountability and high performance. Maintained professionalism in all communications to enhance organizational value.
Assisted guests in achieving positive experiences through attentive service and prompt issue resolution. Communicated effectively to identify and address guest needs. Maintained a friendly and professional demeanor in all interactions.
Assisted teams in managing multiple projects simultaneously while maintaining accuracy. Supported task prioritization to meet deadlines effectively.
Assisted teams in achieving targets and contributing to success in dynamic environments. Supported strategic initiatives with practical experience to implement effective solutions and improve organizational efficiency.
Assisted in woodworking projects by framing and finishing structures. Utilized precision tools and materials for construction and repairs. Followed safety protocols and building codes to maintain quality standards.
Demonstrated detail-oriented approach with exceptional communication and project management expertise.
Sought full-time position that offers professional challenges while utilizing interpersonal skills, effective time management, and problem-solving expertise.
Overview
31
31
years of professional experience
Work History
Owner/Operator
SilvaBudz
2014.08 - Current
- Managed daily operations, ensuring compliance with industry regulations and standards.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Oversaw inventory management, optimizing supply chain processes for efficiency.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Analyzed customer feedback to refine product offerings and improve service quality.
- Established partnerships with local suppliers to enhance product sourcing and sustainability efforts.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
Guest Services Associate
USTA Billie Jean King National Tennis Center
2024.08 - 2025.09
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed ticketing operations, ensuring accurate processing and efficient distribution of event access.
- Collaborated with team members to enhance guest experiences during high-volume events.
- Trained new associates on service protocols and operational procedures to maintain consistency.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
Carpenter
J&B Elbow Ltd.
2014.03 - 2014.10
- Achieved timely delivery of high-quality crates and pallets for submarine doors and industrial supplies, enhancing logistical efficiency. Improved operational readiness through expert sealing and rubberization of submarine doors. Streamlined workplace injury and compensation claims, resulting in a smooth transition for the team.
- Enhanced workflow efficiency by implementing improved techniques for material handling and assembly processes.
- Conducted regular quality inspections to maintain high standards of craftsmanship throughout production stages.
- Managed inventory of materials, ensuring timely procurement to meet project deadlines without delays.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Measured materials to determine sizes and quantity required for construction project.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
Real Estate Agent (Unlicensed)
Millennium Spaces
2008.01 - 2013.12
- Led apartment hunting initiatives by leveraging established contracts to connect clients with suitable options. Collaborated with prospective homebuyers to pinpoint ideal properties that align with their preferences. Developed and implemented credit repair strategies to enhance clients' creditworthiness for loan approval. Offered strategic solutions to homeowners in pre-foreclosure situations to mitigate financial distress. Oversaw short sale processes for multiple properties, driving successful transaction outcomes.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Newspaper Carrier
Mitchell's Ny
1994.09 - 2008.01
- Delivered newspapers daily, ensuring timely distribution to designated routes.
- Maintained accurate records of deliveries and customer requests.
- Managed inventory of newspapers, coordinating with suppliers for restocking.
- Developed strong customer relationships, addressing inquiries and service issues promptly.
- Implemented efficient delivery strategies, reducing time spent on routes by streamlining processes.
- Oversaw quality assurance of newspaper deliveries, enhancing customer satisfaction through consistent service standards.
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about Number homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
Education
No Degree - Audio Engineering
Institute of Audio Research
New York, NYHigh School Diploma - Industrial Design
Brooklyn Technical High School
Brooklyn, NY06.1994
Skills
- Assisted in identifying and resolving technical issues to support team efficiency Collaborated with colleagues to troubleshoot problems and implement solutions Provided guidance to peers in problem-solving processes
- Demonstrated exceptional verbal and written communication abilities
- Assisted in executing marketing campaigns to boost product visibility Supported sales teams in achieving targets through effective communication Collaborated with team members to enhance customer engagement strategies
- Assisted in constructing various wooden structures and furniture Supported team members in maintaining tools and equipment Contributed to project completion by following safety protocols
- Executed safe and efficient operation of forklifts and pallet jacks
- Delivered engaging presentations to diverse audiences, enhancing communication skills
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Demonstrated strong leadership qualities by guiding teams towards achieving strategic objectives
Timeline
Guest Services Associate
USTA Billie Jean King National Tennis Center
2024.08 - 2025.09
Owner/Operator
SilvaBudz
2014.08 - Current
Carpenter
J&B Elbow Ltd.
2014.03 - 2014.10
Real Estate Agent (Unlicensed)
Millennium Spaces
2008.01 - 2013.12
Newspaper Carrier
Mitchell's Ny
1994.09 - 2008.01
No Degree - Audio Engineering
Institute of Audio Research
High School Diploma - Industrial Design
Brooklyn Technical High School