Dustan Burgard
Aberdeen
Summary
HIGHLY MOTIVATED AND RESULTS-DRIVEN LEADER WITH 24+ YEARS OF PROGRESSIVE EXPERIENCE IN THE AUTOMOTIVE AND FINANCE INDUSTRY. PROVEN ABILITY TO DRIVE SALES GROWTH, ENHANCE TEAM PERFORMANCE, AND DELIVER EXCEPTIONAL CUSTOMER SERVICE. EXPERTISE IN TRAINING, MENTORING, AND DEVELOPING SALES TEAMS, COUPLED WITH A STRONG UNDERSTANDING OF FINANCE AND DEALERSHIP OPERATIONS. ADEPT AT PROBLEM- SOLVING AND FOSTERING A POSITIVE WORK ENVIRONMENT TO ACHIEVE AND EXCEED ORGANIZATIONAL GOALS.
Overview
24
24
years of professional experience
Work History
Sales Manager/Floor Manager
Harr Motors
Aberdeen
01.2018 - Current
- Directed training and development programs for a sales team of 17 employees, resulting in increase in sales performance.
- Provided expert guidance and support throughout the sales process, ensuring deal closure and customer satisfaction.
- Resolved complex customer complaints, achieving 100% customer satisfaction rate.
- Led engaging and informative sales meetings focused on training, product knowledge, and goal achievement.
- Served as a key resource for sales staff, providing expertise in deal structuring, financing, and dealership operations.
- Managed daily floor operations, including deal confirmations, customer turnovers, and sales team support.
- Increased finance product penetration through improved sales process and training.
Finance Manager
Harr Motors
Aberdeen
02.2012 - 01.2018
- Secured financing approvals by building strong relationships with lending institutions.
- Achieved consistent product penetration and increased per-copy revenue.
- Developed and delivered finance training programs for sales staff, improving knowledge and performance.
- Implemented a finance process that significantly increased department profitability.
- Mentored other finance managers on successful finance processes.
Finance Manager
Aberdeen Chrysler Center
Aberdeen
01.2006 - 01.2012
- Approved and qualified finance applications, optimizing loan approvals.
- Maintained strong relationships with lenders, resulting in favorable financing terms.
- Consistently achieved high product penetration and per-copy revenue targets.
- Provided comprehensive finance training to sales staff.
- Managed finance operations across multiple dealership buildings.
- Increased per copy goals and finance income to all time dealership highs.
Sales Consultant
Aberdeen Chrysler Center
Aberdeen
03.2001 - 12.2005
- Provided exceptional customer service, resulting in high customer satisfaction and repeat business.
- Generated leads and closed sales, exceeding regional sales standards.
- Collaborated with finance department to ensure seamless transactions and maximize profitability.
- Maintained high customer referral rates through effective follow-up and relationship building.
- Consistently achieved above regional standards on manufacturer customer surveys.
Education
High School Diploma -
Aberdeen Central High School
Aberdeen, SDCNA National Finance training Reynolds and Reynolds training ADP training Sales Management Financial Analysis Customer Service Team Leadership Training & Development Deal Structuring Lender Relations CRM Management -
Skills
- Deal structuring
- Financing strategies
- Sales performance analytics
- Product knowledge
- Team leadership
- Conflict resolution
- Coaching and mentoring
- Sales process improvement
- Customer service
- Goal achievement
- Reliability
- Sales training
Timeline
Sales Manager/Floor Manager
Harr Motors
01.2018 - Current
Finance Manager
Harr Motors
02.2012 - 01.2018
Finance Manager
Aberdeen Chrysler Center
01.2006 - 01.2012
Sales Consultant
Aberdeen Chrysler Center
03.2001 - 12.2005
High School Diploma -
Aberdeen Central High School