DUSTIN BUELLER
Fruitport
Summary
Detail-oriented Account Manager with a decade of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize growth. Dedicated professional successful at introducing new products and expanding network connections.
Overview
14
14
years of professional experience
Work History
ACCOUNT EXECUTIVE
Pellera Technologies
09.2024 - Current
- Selling end-to-end IT solutions across multiple verticals, acting as a trusted advisor to business leaders.
- Manage the full sales lifecycle from prospecting through close, including discovery, solution design, proposal, and contract negotiation.
- Build and maintain strong client relationships by aligning technology solutions to operational, security, and growth objectives.
- Collaborate with internal technical and delivery teams to ensure seamless implementation and long-term customer satisfaction.
- Drive new business development while expanding existing accounts through cross-sell and upsell opportunities.
SENIOR ACCOUNT MANAGER
Service Express
Grand Rapids
02.2021 - 09.2024
- Managed and grew a portfolio of strategic Enterprise and Key Accounts, consistently exceeding revenue targets.
- Midwest Salesperson of the Year – three consecutive years.
- President's Club – 2X Winner
- Achieved 170% of the revenue quota in 2023.
- Led customer retention and expansion initiatives through regular business reviews, performance metrics, and future planning sessions.
- Negotiated contracts and renewals to maximize value for both client and company.
- Identified opportunities for cross-selling and solution expansion across existing customers.
- Played a key role in piloting and implementing a Hunter/Builder sales model, later adopted company-wide.
SMB ACCOUNT EXECUTIVE
Service Express
Grand Rapids
08.2019 - 02.2021
- Averaged 2.7 new logos per month, leading the organization in new customer acquisition.
- Achieved 135% of new logo quota.
- Helped develop and deliver sales process training for the SMB department.
SALES DEVELOPMENT REPRESENTATIVE
Service Express
Grand Rapids
08.2018 - 10.2019
- Achieved Top Performer status 6 of 14 months and Top 3 Performer 10 of 14 months.
- Hit quota 14/14 months through disciplined outbound prospecting.
- Generated pipeline via cold calling, email campaigns, and social outreach.
SALES COORDINATOR
SunMed / AirLife
Grand Rapids
08.2011 - 03.2018
- Supported sales leadership with forecasting, reporting, and performance tracking.
- Assisted with pricing strategies aligned to competitive market conditions.
- Maintained CRM accuracy and managed client data integrity.
Education
Bachelor of Arts - Ministry
Luther Rice College & Seminary
Lithonia, GAAssociate of Arts - General Education
St. Petersburg College
St. Petersburg, FLSkills
- Partner relationship management
- Strategic account growth
- SaaS and IT solution sales
- Cross-functional collaboration
- Revenue and pipeline management
- Contract negotiation
- Territory and portfolio management
- Executive-level communication
- Relationship building
- Market analysis
- Sales strategy
- Team collaboration
Personal Information
Title: Relationship Manager | Account Manager | Partnership Development
Timeline
ACCOUNT EXECUTIVE
Pellera Technologies
09.2024 - Current
SENIOR ACCOUNT MANAGER
Service Express
02.2021 - 09.2024
SMB ACCOUNT EXECUTIVE
Service Express
08.2019 - 02.2021
SALES DEVELOPMENT REPRESENTATIVE
Service Express
08.2018 - 10.2019
SALES COORDINATOR
SunMed / AirLife
08.2011 - 03.2018
Bachelor of Arts - Ministry
Luther Rice College & Seminary
Associate of Arts - General Education
St. Petersburg College