JOSE RAMIREZ
DAVENPORT
Summary
Senior Inside Sales Account Executive with 19 years of extensive expertise in Direct Sales, Customer Retention, and New Business Development. Demonstrates strong leadership in managing SMB client pipelines, surpassing sales targets, and fostering cross-functional team collaboration. Bilingual in English and Spanish, adept at driving expansion sales and contributing to product development insights.
Overview
20
20
years of professional experience
Work History
ACCOUNT EXECUTIVE
Frontier Communications
12.2023 - Current
- Acquired new business opportunities within designated DMA by conducting door-to-door visits.
- Delivered customized solutions by analyzing client needs and maintaining monthly performance targets.
- Partner with pre-and post-sales support to enhance customer relationships, deliver solutions, and increase revenue.
- Mastered comprehensive suite of tech offerings including Fiber Optic, Small Business Voice Solutions, WiFi, Internet Backup, Static IP, Security solutions and Premium Tech Support.
- Strategically build a sales pipeline to acquire new customers to meet monthly sales objectives
INSIDE SALES ASSOCIATE
Verizon Connect
03.2019 - 12.2023
- Drive revenue growth through strategic account management and client relationship development
- Consistently exceed sales targets and contribute to company expansion
- Developed and maintained SMB client pipeline to grow business opportunities.
- Surpassed annual sales goals by 150%, recognized as one of the top producers nationwide
- Conduct web demonstrations to showcase product features and benefits.
- Collaborate with Finance for contract re-writes and pricing strategies to enhance profitability
- Bilingual, effectively engage with business owners and executive teams to drive expansion sales
- Fostered strong relationships with cross-functional teams to optimize sales processes
- Contributed to product development insights, enhancing customer
BUSINESS CONSULTANT
Staples
09.2017 - 11.2019
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
INSIDE SALES SPECIALIST
CenturyLink
12.2014 - 04.2018
- Promoted and sold CenturyLink products in a high-paced call center, achieving sales targets consistently
- Handled customer complaints effectively, maintaining strong rapport and trust
- Pioneered new sales techniques, resulting in improved conversion rates
- Implemented creative outreach methods to engage potential clients
- Proposed enhancements to existing product offerings
- Meticulously managed sales pipeline, ensuring accurate forecasting
- Maintained comprehensive client records for personalized follow-ups
- Prepared detailed proposals tailored to specific client needs
- Applied consultative sales strategies, overcoming client objections to boost sales activity
- Prepared detailed sales presentations to explain product specifications and applications
- Maintained updated knowledge of industry standards and trends to manage accounts effectively
- Utilized CRM systems to organize and manage sales data and customer information efficiently
ACCOUNT MANAGER
BELLSOUTH TELECOMMUNICATIONS INC
10.2004 - 06.2012
- Managed key accounts, driving revenue growth and fostering long-term client relationships
- Implemented strategic solutions, resulting in improved customer satisfaction and retention rates
Education
BACHELOR OF BUSINESS ADMINISTRATION - BBA - Business, Management, Marketing, and Related Support Services
Webster University
Orlando05.2003
Skills
- Customer Relationship Management (CRM)
- Spanish
- English
- Partner Relationship Management
- Business-to-Business (B2B)
- Software as a Service (SaaS)
- Direct Sales
- Business Development
- Sales
- Consultative Selling
- Inside Sales
- New Business Development
- Relationship building and management
- Pipeline management
- Account management
- Strategic selling
- CRM software expertise
- Customer relations
- Territory management
Languages
Spanish
Native or Bilingual
Timeline
ACCOUNT EXECUTIVE
Frontier Communications
12.2023 - Current
INSIDE SALES ASSOCIATE
Verizon Connect
03.2019 - 12.2023
BUSINESS CONSULTANT
Staples
09.2017 - 11.2019
INSIDE SALES SPECIALIST
CenturyLink
12.2014 - 04.2018
ACCOUNT MANAGER
BELLSOUTH TELECOMMUNICATIONS INC
10.2004 - 06.2012
BACHELOR OF BUSINESS ADMINISTRATION - BBA - Business, Management, Marketing, and Related Support Services
Webster University
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