Michael Bowlby

Drive business continuity and success by developing, sustaining, and retaining customer relationships with 500+ Live Chat and Direct Leads accounts exceeding $150K per month, including law firms and medical offices throughout the U.S., Canada, and the U.K.

• Upsell and cross-sell to existing clients, which ultimately improved retention.
• Succeeded in increasing average overall account spend by 10% in 2023.
• Maintained upwards of a 96% retention rate of existing book in 2024.
• Increased total spending of direct lead accounts by 20% with additional areas and geographies in 2024.

• Cultivated relationships with wireless retail partners in a territory of 100+ retail accounts to drive strategic initiatives for sales and market share of the Google portfolio of products and services in both new and existing accounts.
• Served as primary contact for addressing client concerns and needs.
• Developed a comprehensive training approach to enhance sales and influence.
• Strategically partnered with decision-makers in independently owned wireless locations to increase purchasing of our product line for their storefront.
• Expanded new business in indirect channels, increasing sales in the indirect Verizon channel by 15% year over year.
• Analyzed business and market trends to provide data that directly influenced future product launches and marketing strategies.

• Increased brand presence and recommendation rate of clients' portfolio of products in a territory of over 50 retail chains, including Best Buy, Lowe's, Home Depot, Sears, PC Richard, and networks of dealers.
• Built and developed relationships with retail store associates and retail management to drive sales and meet company-set KPIs and metrics.
• Negotiated placement and display orders to best serve Samsung, and increase product visibility.
• Analyzed market trends to identify areas of growth for the company.
• Increased market sales by 8-10% year over year, with an average of $2 million in total sales per individual location.
• Performed product training in several settings, including but not limited to one-on-one, off-site events, side-by-side selling, and customer-facing in-store events.

• Managed projects with Google inside of big-box retail locations.
• Supervised, trained, developed, supported, and managed a team of 10 training specialists who drove sales, increased brand awareness, and influenced market and mind share for clients in numerous retail environments.
• Hosted trainings to educate specialists on Google Chrome OS, Android, and cloud-based computing.
• Cultivated strategic relationships with vendors to drive sales objectives.

• Managed projects with Samsung inside Best Buy retail locations
• Lead, coached, trained, and developed a team of 6 brand sales associates with the goal of increasing Samsung mobile sales in a sole Best Buy location.
• Oversaw staffing budgets to meet companies needs not limited to hiring and scheduling.
• Built brand presence in retail through merchandising, display maintenance, and plan-o-gram compliance.
• Maintained a smooth, effective work relationship at all levels