Dustin Caccia
Summary
Driven Insurance Agent with 14 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. With almost my entire 17 year working career in Telecommunications has made me very successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Aide
Diane Lewis
Bemidji, MN
11.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Groundskeeper
Rogers Communications
Bemidji, MN
06.2021 - 11.2021
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Maintained routine landscaping schedules to boost lawn health.
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
Stock Associate
Lueken's Village Foods
Bemidji, MN
10.2020 - 04.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Managed inventory storage in clean and organized fashion.
Insurance Agent
Alorica
Pensacola, FL
07.2015 - 02.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Insurance Agent
Synergy Solutions Today
Pensacola, FL
06.2008 - 07.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Call Center Representative
Synergy Solutions
Bemidji, MN
06.2004 - 04.2008
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
High School Diploma -
Bemidji Senior High School
Bemidji, MN05.2005
Skills
- Quotes and Sales
- Form Completion and Submission
- Customer Accounts Management
- Client Rapport-Building
- Medicare Knowledge
- Customer Care
- Call Control
- Active Listening
- Financial Needs Assessment
- Contract Review and Analysis
- Binder Coverage
- Consultative Selling Techniques
- Policyholder Communication
- Insurance Coverage Verification
Certification
- 215 life health and annuity license - 2007-Current
Timeline
Home Health Aide
Diane Lewis
11.2021 - Current
Groundskeeper
Rogers Communications
06.2021 - 11.2021
Stock Associate
Lueken's Village Foods
10.2020 - 04.2021
Insurance Agent
Alorica
07.2015 - 02.2019
Insurance Agent
Synergy Solutions Today
06.2008 - 07.2015
Call Center Representative
Synergy Solutions
06.2004 - 04.2008
High School Diploma -
Bemidji Senior High School
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