Wade Dalton
Huntsville,US
Summary
Dedicated customer service expert with over 4 years of experience on Upwork and other platforms. Proficient in understanding customer needs and delivering effective solutions. Focuses on delivering top-notch care by attentively listening, adhering to company guidelines, and achieving mutually beneficial outcomes. Known for maintaining a friendly and professional demeanor, even in challenging situations, with a commitment to ensuring every customer interaction is successful. Experienced in various CRM platforms and has handled diverse customer service roles, from online sales to serving as an online receptionist for a yoga studio. To know more, please reach out to see if I can be a benefit to you!
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
D1 Support Plus
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Inbound Customer Service Representative
On Air Parking
11.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered over 100 calls per shift to meet fast-paced customer inquires.
Customer Service Representative
Yoga Box
04.2021 - 06.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Email Support Representative
Cabinet Parts
01.2021 - 06.2021
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Master of Arts - Mathematics
The University of Alabama
Tuscaloosa, AL05.2015
Skills
- Customer Service
- Data Entry
- CRM software proficiency
- Account Management
- Documentation And Reporting
- Live chat support
- Complaint Handling
- Product Sales
- Spreadsheets
- Order Fulfillment
- Tech-Savvy
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Yoga Box
04.2021 - 06.2021
Email Support Representative
Cabinet Parts
01.2021 - 06.2021
Inbound Customer Service Representative
On Air Parking
11.2020 - 07.2021
Customer Service Representative
D1 Support Plus
06.2020 - Current
Master of Arts - Mathematics
The University of Alabama
Languages
English
Native or Bilingual
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