Dustin Dooley
Roanoke,VA
Summary
To utilize my strong communication and interpersonal skills, along with previous experience to effectively engage students and families, promoting improved and consistent school attendance and positive educational outcomes by actively investigating and addressing truancy issues within the school district
Overview
10
10
years of professional experience
1
1
Certification
Work History
FIELD SUPPORT SPECIALIST II
Maxim Healthcare Services
Roanoke, VA
08.2023 - Current
- Assists with the compliant onboarding and credentialing of external staff
- Assists with the billing, payroll, and medical records process
- Maintains confidentiality of client, patient, caregiver, and team member information and records
- Greets and provides excellent customer service to all visitors, clients, and team members while demonstrating an approachable demeanor
- Promoted from Field Support Specialist I to II in August 2024
ASSISTANT MANAGER
PETCO
Roanoke, VA
08.2020 - 08.2023
- Managed daily operations of a retail store to increase sales quarter after quarter
- Managed inventory and restocked pet supplies, ensuring a clean and organized sales floor
- Monitored performance metrics and provided regular reports to general manager, contributing to data-driven decision making
FINANCIAL COORDINATOR
Mainstream Mental Health Services
Roanoke, VA
12.2019 - 08.2020
- Managed employee timekeeping system, troubleshooting discrepancies and facilitating accurate time entry
- Bill each insurance provider for services rendered on a weekly basis, complete remittance on payments received, and communicate with insurance providers about any discrepancies
- Maintain, through use of QuickBooks, all accounts for payee clients managed by Mainstream
THERAPEUTIC DAY TREATMENT COUNSELOR
National Counseling Group
Roanoke, VA
04.2015 - 12.2019
- Provided individual and group counseling to children with emotional and behavioral issues in a school setting
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans for students
- Maintained accurate and timely documentation of sessions and progress notes in compliance with HIPAA regulations
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Liberty University
Lynchburg, VA01.2013
HIGH SCHOOL DIPLOMA -
Staunton River High School
Moneta, VA06.2004
Skills
- Communication
- Problem Solving
- Attention to Detail
- Organization
- Adaptability
- Customer Service
- Flexibility
- Professional
Certification
Qualified Mental Health Professional (QMHP-C)
Timeline
FIELD SUPPORT SPECIALIST II
Maxim Healthcare Services
08.2023 - Current
ASSISTANT MANAGER
PETCO
08.2020 - 08.2023
FINANCIAL COORDINATOR
Mainstream Mental Health Services
12.2019 - 08.2020
THERAPEUTIC DAY TREATMENT COUNSELOR
National Counseling Group
04.2015 - 12.2019
BACHELOR OF SCIENCE - PSYCHOLOGY
Liberty University
HIGH SCHOOL DIPLOMA -
Staunton River High School