Summary
Overview
Work History
Education
Skills
PROCESS IMPLEMENTATION
SCORE CARD
ACHIEVEMENTS
OFFICE OUTREACH
Timeline
Generic

SUE FAULKNER

Spokane,Washington

Summary

Dynamic field support professional seeking to expand horizons within a new and evolving industry. Committed to achieving results through effective team collaboration and a proactive approach to problem-solving. Expertise in diagnosing and resolving technical issues ensures seamless operations, while a reputation for reliability and adaptability addresses changing needs with ease. Proficient in troubleshooting, customer service, and technical support, consistently delivering exceptional service and solutions.

Overview

11
11
years of professional experience

Work History

Field Support Specialist II

01.2016 - Current

Field Support Specialist I

01.2015 - 01.2016

Administrative Assistance Assistant

04.2014 - 01.2015

Education

Bachelor of Arts - Psychology

UT of Tyler Texas
Tyler, TX

Skills

  • Effective time management
  • Effective problem resolution
  • Quick to adjust to change
  • Optimizing workflow
  • Results-driven
  • Strong focus on accuracy

PROCESS IMPLEMENTATION

Assistance in updating in the Virtual Orientation Process

SCORE CARD

  • Recognized at National Meeting – Best Scorecard in the company year to date 2024
  • Maintained Scorecard > 90% during 2023 and 2024

ACHIEVEMENTS

  • MANAGED LACTATION LINE
  • MANAGED WOUND CARE LINE
  • MANAGED INFUSION LINE
  • GOING FROM ADMINISTRATIVE ASSISTANCE TO FSS II
  • MANAGE ALL HR PROCESSING

OFFICE OUTREACH

  • Spokane Washington-Remote Audit of personnel Assistance
  • FT Worth TX—Remote Onboarding Assistance
  • Dallas TX—Remote Payroll processing

Timeline

Field Support Specialist II

01.2016 - Current

Field Support Specialist I

01.2015 - 01.2016

Administrative Assistance Assistant

04.2014 - 01.2015

Bachelor of Arts - Psychology

UT of Tyler Texas

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SUE FAULKNER