Jasmen Szuch
Elyria,Ohio
Summary
Brings a strong service mindset, steady follow-through, and a collaborative approach to maintain smooth operations. Detail oriented and driven, with a positive attitude and a proven ability to work cohesively with diverse teams, communicate effectively, and consistently follow through on priorities.
Overview
12
12
years of professional experience
Work History
Field Support Specialist II
Maxim Healthcare
North Olmsted, Ohio
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored employee availability, attendance, and schedule changes in staffing systems to support optimal staffing levels.
- Supported caregivers with onboarding, credentials, and required compliance documents.
- Reviewed visit documentation for accuracy, completeness, and timely submission.
- Verified compliance with policies and regulations regarding security and privacy to safeguard sensitive information.
- Evaluated existing processes and proposed new improvements to enhance operational efficiency.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
SERGEANT/TEAM LEADER, MOTOR TRANSPORTATION OPERATOR
Ohio Army National Guard
10.2014 - 10.2023
- Led convoy operations on multiple missions, ensuring safe transport of personnel and vehicles under diverse conditions.
- Manage load, unload, and safety of equipment being transported.
- Operated all wheeled vehicles and equipment over varied terrain and roadways.
- Corrected and reported all vehicle deficiencies; supported mechanics.
- Trained and led junior Soldiers within the unit passing on my experience to them.
- Facilitated orientation for new Soldiers to enhance integration and readiness within unit.
PROCESSING TECHNICIAN
Military Entrance Processing Station
Gahanna, Ohio
11.2021 - 07.2022
- Prepare, revoke and amend automated or manual travel orders for recruits and enlisted assigned to all military services.
- Coordinated travel arrangements with liaisons, securing reservations and tickets for all future shippers.
- Conducted travel briefings and provided meal checks per regulatory policy for all enlistees shipping out of MEPS.
- Maintained records of orders and distributed copies of travel orders.
- Consolidates by name projections from senior service liaisons and forwards to each travel office.
- Cross-trained in multiple sections to improve team flexibility and support overall operations. to assist other sections/departments in the MEPS when required.
HUMAN RESOURCES ASSISTANT
Military Entrance Processing Station
Gahanna, Ohio
06.2020 - 09.2021
- Conducted regulatory review of military personnel records, ensuring compliance and accuracy for enlistment processing.
- Tailored each pre-accession interview to meet the requirements of the specific branch of service.
- Administered pre-oath briefings to applicants, clarifying MEPS procedures and addressing inquiries to ensure understanding.
- Ensure proper documents are obtained prior to processing at the local MEPS.
- Verified applicant information and Emergency Data Records, promptly correcting discrepancies to maintain data integrity.
- Review entrance documents prior to enlistment into the military in order to verify suitability for enlistment correcting any discrepancies that may occur.
- Verify data from numerous source documents is transcribed accurately into MIRS 1.1.
- Communicate efficiently and effectively with liaisons, recruiters, applicants, other MEPS when answering phone calls, personal inquiries and emails.
- Fingerprint applicants using automated systems with 100 % accuracy to the Federal Bureau of Investigation.
Education
BACHELOR OF ARTS - SOCIOLOGY, FAMILY AND LIFE COURSE SOCIOLOGY
Kent State University
Kent, OH12-2018
Skills
- Team collaboration
- Operational analysis
- Customer relationship management
- Critical thinking
- Diversity awareness
- Compliance monitoring
- Database management
- Onboarding coordination
- Credential verification
- Attention to detail
- Customer service
AWARDS
Joint Service Achievement Medal - 2022
Deans List - 2018
Army Achievement Medal - 2016
Timeline
Field Support Specialist II
Maxim Healthcare
09.2023 - Current
PROCESSING TECHNICIAN
Military Entrance Processing Station
11.2021 - 07.2022
HUMAN RESOURCES ASSISTANT
Military Entrance Processing Station
06.2020 - 09.2021
SERGEANT/TEAM LEADER, MOTOR TRANSPORTATION OPERATOR
Ohio Army National Guard
10.2014 - 10.2023
BACHELOR OF ARTS - SOCIOLOGY, FAMILY AND LIFE COURSE SOCIOLOGY
Kent State University