Dustin Erbes
Williston,ND
Summary
Knowledgeable Agronomy Service Center Manager at Winfield United with a proven track record in team leadership and problem-solving. Enhanced operational efficiency and customer loyalty through effective communication and conflict resolution. Successfully managed local P&L, fostering a positive work culture while driving profitability and achieving enterprise goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agronomy Service Center Manager
Winfield United
11.2019 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success and meet enterprise big rocks goals
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs by working closely with internal network ASCs or transportation team with dedicated carriers
- Collaborate with internal supply and demand teams to coordinate product at location to fulfill customer orders in a timely fashion
- Collaborate with sales and retailers to promote higher efficiency in fleet utilization and load factor
- Resolved escalated customer/retailer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Manage local P/L at facility along with close collaboration with accounting and regional manager to encourage profitability at service center
- Maintained a safe working environment by enforcing strict safety protocols and EHS guidelines at location.
- Recruit, interview and hire employees at location and implemented a continued training program to promote positive feedback and engagement with all levels of employees
Field Sales Representative
Nalco Champion, An Ecolab
09.2014 - 11.2019
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Maintained responsibility for 6 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Visited key customers repeatedly to promote retention and relationships.
- Negotiated favorable contract terms with clients that resulted in increased profitability for the company.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Master of Science - Clinical Exercise Physiology
University of Wisconsin, La Crosse
La Crosse, WIMaster of Arts - Health And Fitness Administration
Jamestown College
Jamestown, NDSkills
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Servant leadership
- Teamwork and collaboration
Accomplishments
- Collaborated with Minot ASC team for planning and storing product as well as aiding in some truck routing and driver sharing when short handed in 2023
- Develop relationships with key internal peers in supply and marketing to provide intel and knowledge to scope of job at ASC
- Guide multiple ASC manager peers that joined the team by agreeing to be a mentor role for them
- Collaborated with LOL facilities team to get approval for new building upgrades at Williston ASC
Certification
Technician Level Emergency Response Certified
Commercial Applicator/Dealer Pesticide Certification for North Dakota
CPR/AED Certified
Half-mask respirator fit tested
Certified basketball official in North Dakota - 5 time state tournament official
Timeline
Agronomy Service Center Manager
Winfield United
11.2019 - Current
Field Sales Representative
Nalco Champion, An Ecolab
09.2014 - 11.2019
Master of Science - Clinical Exercise Physiology
University of Wisconsin, La Crosse
Master of Arts - Health And Fitness Administration
Jamestown College
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