Dustin Graves
Cedarcreek,MO
Summary
Dynamic Sales Manager with a proven track record at Turnertools, a Matco Franchise, where I spearheaded strategies that increased sales revenue and enhanced client relationships. Expert in sales planning and relationship building, I exceed quarterly targets through strategic account management. Skilled in new business development and maintaining high client satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Manager
Turnertools a Matco Franchise
Springfield MO
01.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Lead Mechanic
Taney County Mo. Road And Bridge Dept
Forsyth, MO
04.2017 - 01.2019
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
Correctional Officer
Taney County Mo. Sheriff Department
Forsyth, MO
11.2014 - 04.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Fleet Manager
Venture Communications
Spokane, MO
04.2012 - 08.2014
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
Mechanic
Prime Trucking
Springfield Mo
09.2011 - 04.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Bachelor - American History
Southern New Hampshire University
Hooksett, NH05.2024
Associate Of Technology - Mechanical Hydraulics
Nashville Auto Diesel College/ Lincoln Tech
Nashville, TN07.2011
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Positive and upbeat
- Direct sales
- Sales process
- Sales planning
- Sales tracking
- Sales operation
- Goal setting
- Account management
- New business development
- Lead generation
Timeline
Sales Manager
Turnertools a Matco Franchise
01.2019 - Current
Lead Mechanic
Taney County Mo. Road And Bridge Dept
04.2017 - 01.2019
Correctional Officer
Taney County Mo. Sheriff Department
11.2014 - 04.2017
Fleet Manager
Venture Communications
04.2012 - 08.2014
Mechanic
Prime Trucking
09.2011 - 04.2012
Bachelor - American History
Southern New Hampshire University
Associate Of Technology - Mechanical Hydraulics
Nashville Auto Diesel College/ Lincoln Tech