Dustin Henderson
Las Vegas
Summary
Proactive Case Manager with extensive experience at Crossroads Of Southern Nevada, specializing in care plan development and resource access optimization. Expertise in crisis intervention and client relationship management, demonstrating strong organizational and decision-making skills. Committed to ensuring client safety and fostering trust through compassionate support.
Overview
2
2
years of professional experience
Work History
Case Manager
Crossroads Of Southern Nevada
09.2024 - Current
- Assisted clients in identifying needs and accessing resources for support.
- Maintained accurate case documentation and managed client records effectively.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Provided information on community services, enhancing client knowledge of available resources.
Behavioral Health Technician
Crossroads Of Southern Nevada
07.2023 - 09.2024
- Monitored patient progress through careful observation and detailed documentation.
- Fostered trust and open communication by providing essential emotional support.
- Trained new staff on therapeutic techniques and care delivery protocols.
- Conducted regular client rounds to ensure residents' well-being and safety.
- Executed thorough searches of resident belongings for safety compliance.
- Performed client intake procedures to adhere to internal admission standards.
- Delivered crisis intervention services to de-escalate situations and maintain safety.
Education
GED -
Sierra Nevada High School
Reno, NVSkills
- Problem-solving
- Case management
- Time management
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
Timeline
Case Manager
Crossroads Of Southern Nevada
09.2024 - Current
Behavioral Health Technician
Crossroads Of Southern Nevada
07.2023 - 09.2024
GED -
Sierra Nevada High School