Dustin Hendrix
HomeGoods
Charlottesville,VA
23
years of professional experience
Store Manager with a proven track record at HomeGoods, excelling in customer service and problem-solving. Adept at analyzing sales data to drive strategic merchandising, fostering a collaborative team environment. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies.
Work History
Store Manager
6 Years- Oversee all aspects of operations to drive sales, control expenses and minimize shrink and damages
- Developed and communicated action plans for store initiatives, aligning projects with targets and priorities
- Create plans for recruiting, training, developing and mentoring staff, while fostering a collaborative and efficient team environment
- Prioritized loss prevention initiatives, ensuring compliance with company programs and procedures to mitigate risk and reduce expenses
- Monitored and managed stock levels to maintain optimal inventory turnover and support sales objectives
- Implemented visual merchandising strategies to enhance store presentation and drive sales
- Champion roles: Human Resources, SME (subject matter expert), Operations, Backroom, expense control
Store Manager
6 Years 9 Months- See current store manager role for job duties
- Champion roles of Kronos, customer experience, credit rewards program, new store openings, train the trainer and Human Resources
- Collaborated on a team of home office, zone, regional, district leaders for a "Best Methods" team to create and streamline operational efficiencies
- Effectively managed 2 brands under one roof, TJ Maxx and HomeGoods achieving the highest volume in the Region of over 300+ stores
Assistant Store Manager
1 Year 11 Months- Enhanced customer shopping experience by upholding high standards in service and merchandise presentation
- Supporting the store manager with operations to drive sales, control expenses and minimize shrink and damages
- Oversaw recruiting, created training schedules, and mentored staff as operations assistant manager, fostering a collaborative team environment
- Prioritize Loss Prevention initiatives and ensure compliance with company programs, procedures and policies to minimize risk and expenses
- As merchandise assistant manager regularly monitor and manage stock levels, ensuring optimal inventory turnover
- Analyzed sales data to identify trends, driving strategic merchandising decisions and promotions
- Implemented visual merchandising strategies to enhance store presentation and drive sales
Merchandise Coordinator / Key Carrier
6 Years 11 Months- Modeled and supported customer experience practices, enhancing satisfaction for customers
- Embody a positive store culture through honesty, integrity and respect
- Rang customer purchases and returns accurately at the cash register.
- Promoted credit and loyalty programs, increasing customer engagement and retention
- Maintained merchandise philosophy and adhered to established merchandising procedures and standards, ensuring consistent presentation and quality
- Process and prepare merchandise for the sales floor following company standards
Education
BBA
Skills
Store openings
Talent acquisition
Staff development
Inventory management
Task management
Customer engagement
Problem-solving
Accomplishments
- Successfully managed top sales volume in 2 brands: TJ Maxx - #1 in the region of 300+ stores and HomeGoods - #1 in district of 10 stores.
- Certified Subject Matter Expert, Human Resource Content Expert and Power of Choice trainer
- Promoted 3 ASM's to store manger
- Supervised 3 stores during Strategic Stretch Assignment
- Stepped in as acting DM for 10 stores during District Manager's Vacation and leave
- Spearheaded store opening as District Manager
- Completed Emerging Leaders Program
Timeline
Store Manager
HomeGoods
08.2020 - CurrentRead More
Store Manager
TJ Maxx and HomeGoods
04.2012 - 01.2019Read More
Assistant Store Manager
TJ Maxx
05.2010 - 04.2012Read More
Merchandise Coordinator / Key Carrier
TJ Maxx
06.2003 - 05.2010Read More
East Tennessee State University
BBA
Read More