Ann-Marie Davis

Responsible for overall profitability, sales culture, sales promotion, people development, store standards/operations and customer experience excellence for my store in Warwick, RI.

Represent my company and store by leading from the front in sales and customer experience.

• Developed strategies to maximize sales and profitability.
• Created weekly work schedules for store personnel.
• Recruited, trained and supervised new employees.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of employee performance reviews.
• Monitored employee performance and identified performance gaps for corrective action.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Prepared staff work schedules and assigned team members to specific duties.

• Drafted project briefs for designers outlining objectives, deliverables, timelines, and budgets.
• Developed and maintained a design strategy that aligned with the company's overall goals.
• Worked closely with marketing teams to develop visuals that effectively communicated core messaging points.
• Created and implemented processes to ensure design projects were completed on time and within budget.