Traci Jones
Missouri City
Summary
Results-focused, multi-store experienced and motivated Business Analyst with 15 years of experience implementing inventory management, merchandising, field leadership management and assortment programs for a number of high-profile brands and companies. Dedicated and experienced Store Manager with a strong record of successfully launching new stores, and turning around under performing operations. Knowledgeable Retail Expert who has demonstrated achievement of objectives by consistently improving sales and reducing shrink.
Overview
26
26
years of professional experience
2014
2014
years of post-secondary education
Work History
Store Manager
Victoria Secret
Houston
03.2024 - Current
- Managed daily store operations and ensured adherence to company policies.
- Led and trained staff to deliver exceptional customer service experiences.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
General Manager
EXPRESS
09.2020 - 03.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Altar'd State
06.2019 - 09.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Business Analyst/ Senior Level Store Manager
Ann Taylor LOFT
06.2016 - 06.2019
- Developed team of [store, sales] managers who achieve established financial plans, sales goals and customer service objectives
- Actively turn around store results and increase top line sales from 1.9 to 2.1 (2017) on track to improve top line sales by $500,000 (2018)
- Conducted store/sales Managers performance and appraisals - Evaluated store managers and provided feedback and development opportunities to increase retention of store/sales Managers
- Trained store managers in techniques to increase sales and output
- Created successful succession plans for several leaders that have been leveraged throughout the market
- Total 3 internal leadership promotes (2017)
- Assisted in recruitment process of professionals for managing district stores
- Researched market to establish new strategies - Cooperated with sales departments in conducting promotional activities to boost sales process
- Market community captain
- (St Jude, BCRF, Houston Food Bank)
- Reviewed previous sales figures to establish and fix future sales target and initiatives
- Assisted in developing annual plans and reports.
General Manager
DSW
06.2015 - 06.2016
- Drive top line sales in 8 million dollar 28,000 sq ft location
- Results achieved by focusing on service behaviors of sales staff and maintain a well organized store
- Involved staff in problem solving and encouraged genuine customer service interaction
- Reduce shrink from 2.8% to 1.9% in year over year annual inventory results
- Focus on operational best practices
- Train staff to properly process returns, damages, online sales, ect that unintentionally inflate internal loss through poor operational controls
- Assisted District Manager in the training and development of district wide leadership staff.
Manager/Training Ambassador
GAP INC. /OLD NAVY
05.2010 - 06.2015
- Developed team of [store, sales] managers who achieve established financial plans, sales goals and customer service objectives
- Conducted store/sales Managers performance and appraisals - Evaluated store managers and provided feedback and development opportunities to increase retention of store/sales Managers
- Trained store managers in techniques to increase sales and output
- Assisted/motivated staff dealing with difficulties and problems
- Assisted in recruitment process of professionals for managing district stores
- Researched market to establish new strategies - Cooperated with sales departments in conducting promotional activities to boost sales process
- Maintained financial records and sales records of multiple stores
- Reviewed previous sales figures to establish and fix future sales target and initiatives
- Assisted in developing annual plans and reports
- Key Accomplishment: Successful on boarding of several external Store Managers while managing three core (5mil) buildings and their corresponding leadership teams through peak season 2013
- Continue to build strong community partners within the Houston Market as the Community Leader for the past three years including but not limited to: Ronald McDonald House Charities, SER Jobs for progress, Houston Food Bank and many more
- Successful launch of This Way Ahead an internship program in partnership with Gap
- Foundation for High risk youth in inner city Houston.
Sales Audit/Inventory Control Supervisor
K&G SUPERSTORE
10.2004 - 01.2007
- Supervised and audited all cash and inventory processes at the store level from headquarters based in Atlanta
- Managed the Sales Audit and Inventory Control teams
- Completed end-of-year inventory reconciliation and posting
- Oversaw physical inventory checks at stores
- Performed closing of stock on the general ledger
- Communicated with and traveled to the Men's Warehouse Distribution center to improve the flow of K&G merchandise
- Posted end-of-month and end-of-year financials
- Adhered to SOX regulations in data warehousing
- Key Accomplishment: Supervised the transition from direct-to-store receiving to warehouse receiving
- This overhaul reduced lost shipments and damages while improving the accuracy of inventory results.
Fashion Allocator/Replenishment Analyst
STAGE STORES, INC.
01.2001 - 10.2002
- Effectively maintained product flow based on product presentation needs and market demand
- Collaborated with the buyer to create assortment plans for seasonal merchandise
- Ensured basic stock levels were met in order to achieve financial goals
- Tracked product sales, working directly with the financial planner to report on product performance in each demographic region
- Key Accomplishment: Allocated merchandise for four separate buyers in the Men's Division for a 300+ store company.
Assistant Store Manager/Merchandiser
Banana Republic
Houston
12.1999 - 05.2001
Education
BS Legal research 2013 - Law (Pre-Law)
National Paralegal College
Phoenix, AZEnglish and Sociology -
Texas Woman's University
Denton TXSkills
- Reporting & Forecasting
- Retail Management
- Business Analysis
- Store Openings
- Apparel Industry
- Store Operations
- Sales and Merchandising
- Demographic Research
- Employee Evaluation & Training
- Schedule Management
- Workflow Planning
- Customer Relationship Management
- Loss Prevention
- P&L Management
- Expense Control
- Cost Reductions
- Community Outreach
- Budget Analysis
- Client Relations
- Strategic Planning
- Inventory Control
- Program Administration
Personal Information
Title: BUSINESS ANALYST/ SENIOR LEVEL MANAGER: RETAIL INDUSTRY
Timeline
Store Manager
Victoria Secret
03.2024 - Current
General Manager
EXPRESS
09.2020 - 03.2024
General Manager
Altar'd State
06.2019 - 09.2020
Business Analyst/ Senior Level Store Manager
Ann Taylor LOFT
06.2016 - 06.2019
General Manager
DSW
06.2015 - 06.2016
Manager/Training Ambassador
GAP INC. /OLD NAVY
05.2010 - 06.2015
Sales Audit/Inventory Control Supervisor
K&G SUPERSTORE
10.2004 - 01.2007
Fashion Allocator/Replenishment Analyst
STAGE STORES, INC.
01.2001 - 10.2002
Assistant Store Manager/Merchandiser
Banana Republic
12.1999 - 05.2001
BS Legal research 2013 - Law (Pre-Law)
National Paralegal College
English and Sociology -
Texas Woman's University