Dustin Ikehara
Kapaa
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Koakea Hotel and Resort through exceptional customer service and upselling techniques. Expert in hospitality service, demonstrating a strong work ethic and guest engagement. Achieved significant revenue growth by implementing effective strategies and maintaining a professional appearance.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
15
15
years of professional experience
Work History
Server
Waipouli Deli & Restaurant
08.2009 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Koakea Hotel and Resort
02.2021 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
In Room Dining Server
Koakea Hotel and Resort
06.2014 - 02.2020
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Provided personalized service to guests, accommodating special requests whenever possible.
Education
High School Diploma -
Kapa'a High School
Kapaa, HINo Degree - Mixology
Honolulu Bartending Academy
Honolulu, HI03-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Menu memorization
- High volume dining
- Suggestive selling
Timeline
Server
Koakea Hotel and Resort
02.2021 - 03.2024
In Room Dining Server
Koakea Hotel and Resort
06.2014 - 02.2020
Server
Waipouli Deli & Restaurant
08.2009 - 01.2025
High School Diploma -
Kapa'a High School
No Degree - Mixology
Honolulu Bartending Academy
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