Dustin Landis
Vandalia,OH
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Client Support Technician
Dine Development Corporation: Northstone
09.2022 - Current
- Working in Remedy to complete tickets & resolve issues with programs and other problems that arise
- Speaking with customers over Teams, email, & phone in order to help troubleshoot and walk through steps to get problems fixed
- Assisting in new employees coming in and learning how to resolve common problems and figure out how to troubleshoot other issues that arise.
Client Systems Technician
United States Air Force: National Guard Reserve
Springfield, Ohio
03.2021 - Current
- Identifying issues that arise with computer functions
- Software & Hardware knowledge for identifying problems & creating possible solutions
- Administrative knowledge to establish appropriate privileges on the network
- Responsibilities included by not limited to: Reimaging computers, installing software through license verification processes, troubleshooting problems with walkthrough demonstrations of solutions/fixes, & installing hardware as needed.
Operations Administrator
FedEx Ground
Columbus, Ohio
10.2019 - 12.2021
- Primary usage of computer to complete tasks through various mapping and tracking programs
- Referenced images & customer data to appropriately fix any errors or misplaced items to get the customer to receive the correct item in an appropriate time frame
- Contacting customers directly to assist in efficient delivery standards
- Ensuring contractor satisfaction and understanding of deliveries & process of delivery protocols
- Fluent in the process of Quality Assurance involving processing damaged items, matching correct labeling to appropriate shipments, and ensuring quality of shipment for delivery
- Proficiency in correctly processing hazardous materials and containing any dangerous spillage to ensure safety of the workforce
- Verification of international and regulated shipments including: air-regulated shipments, tobacco and alcohol shipments.
Package Handler Trainer
FedEx Ground
Vandalia, Ohio
10.2016 - 10.2019
- Experienced in training employees in Safety, Proper Loading and Unloading Techniques, and in Managing their Workload in a Fast Paced environment
- Experienced in Managing employees based on work availability and amount
- Scanned, Loaded, and Unloaded packages at a fast pace while utilizing proper safety procedures
- Experienced on different shifts/sorts and how run each efficiently.
Education
Associate of Applied Science -
University of Cincinnati - Blue Ash
Blue Ash, Ohio05.2013
High School Diploma -
Electronic Classroom of Tomorrow
Columbus, Ohio05.2009
Skills
- Training and mentoring
- Application support
- Client Relationship Building
- Systems Analysis
- User Support
- Information Protection
- Technical Support
- Customer Service
- Data Recovery
- Software Installation
- Account updating
- Call Center Operations
- Security Protocols
- Application installations
- Remote Support
- Training abilities
- Hardware upgrades
- Hardware and Peripherals
- Technical Troubleshooting
Certificationsclearance
- ComptTia Security+
- Secret Clearance
Timeline
Client Support Technician
Dine Development Corporation: Northstone
09.2022 - Current
Client Systems Technician
United States Air Force: National Guard Reserve
03.2021 - Current
Operations Administrator
FedEx Ground
10.2019 - 12.2021
Package Handler Trainer
FedEx Ground
10.2016 - 10.2019
Associate of Applied Science -
University of Cincinnati - Blue Ash
High School Diploma -
Electronic Classroom of Tomorrow
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