Dustin Leach
Michigan City,IN
Summary
Skilled Field Technician with background in diverse settings, including telecommunications and electrical systems. Strengths include troubleshooting, maintenance, and repair of complex field systems. Known for seamless integration into teams and contributing valuable insights to streamline operations. Previous work has led to reduced downtime and improved system efficiency in all handled projects.
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Field Technician
Cavo Broadband Communications
South Bend, IN
11.2022 - 12.2025
- Installed and maintained broadband communication equipment at customer locations.
- Conducted troubleshooting and repairs on network connectivity issues.
- Collaborated with team members to execute service calls efficiently.
- Operated diagnostic tools to assess system performance and reliability.
- Educated customers on equipment usage and service options available.
- Ensured compliance with safety standards during installation processes.
- Assisted in training new technicians on best practices and procedures.
- Documented service activities and reported findings to management promptly.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Utilized handheld device to update work order status.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
1st Assistant Department Manager
Menards
Michigan City, IN
03.2021 - 04.2022
- Supported department manager in daily operations and staff supervision.
- Assisted in inventory management and product placement on the sales floor.
- Trained new employees on store policies and customer service standards.
- Collaborated with departments to ensure smooth communication and workflow.
- Collaborated with other departments throughout the store to coordinate promotions or special events.
- Ensured compliance with health and safety standards within the department.
- Supervised and coordinated daily activities of department staff to ensure efficient operation.
- Provided support during peak periods such as holidays or seasonal changes.
- Trained new employees on department policies and procedures.
- Managed stockroom organization ensuring accuracy when receiving shipments or restocking shelves.
- Delegated work to staff, setting priorities and goals.
- Operated forklifts to transport materials within the warehouse efficiently.
- Conducted regular safety checks on equipment to ensure optimal performance.
- Loaded and unloaded shipments while adhering to safety protocols.
- Assisted in training new staff on forklift operation and safety standards.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Ensured safety procedures were followed when operating forklifts.
- Used handheld scanners for warehouse management system compliance.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Yard Worker
Menards
Michigan City, IN
09.2019 - 02.2021
- Operated forklifts to move materials safely throughout the yard.
- Organized inventory and maintained accurate product displays for customers.
- Assisted customers with product selection and loading purchases into vehicles.
- Ensured cleanliness and safety standards were upheld in the yard area.
- Collaborated with team members to stock shelves and replenish products efficiently.
- Followed safety protocols while handling heavy equipment and materials.
- Trained new employees on yard operations and best practices for efficiency.
- Shoveled snow and spread salt on walkways and parking lots.
Foundry Worker
Weil Mclain
Michigan City, IN
08.2018 - 12.2018
- Operated foundry equipment to produce high-quality castings.
- Disposed of waste materials generated by the foundry operation in accordance with safety regulations.
- Set up workstations according to job requirements including placement of tools, supplies.
- Followed detailed manufacturing instructions to meet production schedules consistently.
- Collaborated with team members to streamline workflows and improve operations.
- Checked inventory levels of raw materials needed for production runs and ordered new supplies when necessary.
- Sorted and stacked finished parts from the cooling area for shipment or storage purposes.
- Cleaned and maintained tools and machinery used in the casting process.
Installation and Service Technician
DirectSat USA
Merrillville, Indiana
11.2011 - 02.2017
- Installed and configured satellite systems for residential and commercial clients.
- Provided technical support to customers via phone and on-site visits.
- Diagnosed equipment issues and performed necessary repairs efficiently.
- Maintained inventory of tools and equipment for service calls.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with industry standards during installations and repairs.
- Assisted in troubleshooting service outages to restore connectivity swiftly.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Maintained accurate records of all service calls, installations and repairs.
- Diagnosed system malfunctions using specialized test equipment such as multimeters and oscilloscopes.
- Installed wiring systems, network cables and other related components as required.
- Conducted on-site installation of equipment and services for customers.
- Developed a deep understanding of product features and functionality to provide better service to customers.
- Provided technical support to customers over the phone or in person.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Ensured that all safety procedures were followed during installations and repairs.
- Updated software applications according to manufacturer guidelines.
- Repaired equipment with new parts and replaced inoperable items.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products, and services.
- Performed regular maintenance checks and updates to installed systems to ensure peak performance.
- Coordinated with project managers to ensure installations were completed within timelines and budget.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Warehouse Worker
Nash Finch
Westville, Indiana
02.2003 - 10.2009
- Operated forklifts to efficiently move products throughout the warehouse.
- Loaded and unloaded delivery trucks, ensuring timely processing of incoming shipments.
- Maintained accurate inventory records using warehouse management systems.
- Packaged products for shipment, ensuring proper labeling and documentation.
- Conducted regular inspections of equipment to ensure safe operation and compliance.
- Trained new employees on warehouse procedures and safety guidelines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Used scanners to track parcel information, condition or receipt.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Education
General Education Diploma
Michigan City, INSkills
- Network troubleshooting
- Equipment installation
- System diagnostics
- Broadband maintenance
- Time management
- Materials management
- Problem-solving abilities
- Forklift operation
- Effective communication
- Problem solving
- Heavy equipment operation
- Hand-eye coordination
- Materials transport
- Safe driver
- Shipping and receiving
Timeline
Field Technician
Cavo Broadband Communications
11.2022 - 12.2025
1st Assistant Department Manager
Menards
03.2021 - 04.2022
Yard Worker
Menards
09.2019 - 02.2021
Foundry Worker
Weil Mclain
08.2018 - 12.2018
Installation and Service Technician
DirectSat USA
11.2011 - 02.2017
Warehouse Worker
Nash Finch
02.2003 - 10.2009
General Education Diploma