DUSTIN L. JONES
San Antonio,TX
Summary
Detail-oriented Auto Adjuster with a focus on accurate claims assessment and compliance. Proven ability to investigate incidents thoroughly and communicate findings effectively, enhancing operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Non-Injury Auto Claims Adjuster -Core
USAA
San Antonio
03.2026 - Current
- Evaluated auto claims for accuracy, ensuring compliance with company policies and standards.
- Investigated incidents to assess damages, ensuring accurate determination of coverage eligibility.
- Collaborated with clients to efficiently gather necessary information for timely claim processing.
- Communicated findings to clients and provided clear explanations of claim decisions.
Non-Injury Auto Claims Adjuster - Express
USAA
San Antonio, USA
04.2025 - 03.2026
- Interviewed claimants and witnesses to collect information for liability and coverage assessment, supporting informed decision-making.
- Documented claim information and made decisions aligned with claims standards and applicable laws.
- Verified service contract coverage limits by reviewing repair information for accuracy, ensuring compliance with policy terms.
- Audited collision repair estimates to ensure cost alignment with industry standards, enhancing claims accuracy.
Retail Store Manager
T-Mobile
San Antonio, USA
05.2022 - 04.2025
- Recruited and hired skilled sales personnel, improving sales team's capability and performance.
- Recruited and hired talented sales personnel, strengthening sales team.
- Resolved customer complaints promptly, enhancing customer loyalty and satisfaction.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES, AUTOMOTIVE TECH, WOODWORKING, DRAFTING, WELDING
Hastings Senior High
Hastings, NESkills
- Claims assessment
- Claims investigation
- Decision-making
- Detail-oriented
- Problem-solving
- Strong multi-tasking
- Prioritization
- Customer service
- Customer relations
- Oral communication
- Dependability
Timeline
Non-Injury Auto Claims Adjuster -Core
USAA
03.2026 - Current
Non-Injury Auto Claims Adjuster - Express
USAA
04.2025 - 03.2026
Retail Store Manager
T-Mobile
05.2022 - 04.2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES, AUTOMOTIVE TECH, WOODWORKING, DRAFTING, WELDING
Hastings Senior High