Heaven Duhaney
Summary
Customer-focused and detail-oriented insurance professional with experience in customer service, auto claims handling, and dispute resolution. Bachelor of Public Safety Administration graduate and licensed insurance professional with proven ability to communicate complex information, resolve customer concerns, and deliver exceptional service. Skilled in claims assessment, documentation, and collaborating with customers and internal teams to improve understanding and satisfaction. Seeking to continue growing my career in the insurance industry by contributing strong communication, problem-solving, and customer service skills while building long-term professional success.
Overview
4
4
years of professional experience
Work History
Inside Auto Claims Adjuster
National General Insurance Company
08.2025 - Current
- Reviewed repair estimates and assessed vehicle damage to facilitate accurate claims processing.
- Evaluated auto claims to determine appropriate coverage and settlement amounts, ensuring compliance with policy terms.
- Reviewed policy coverage to ensure compliance with state regulations and company procedures.
- Communicated with clients to gather essential information and clarify claim details, enhancing customer understanding of the process.
- Collaborated with legal teams to address complex claims and disputes.
- Delivered exceptional customer service through inbound and outbound claim calls.
- Resolved customer concerns with empathy and effective communication.
Pharmacy Technician
CVS Health
02.2022 - 12.2024
- Supported customers and team members to improve service efficiency.
- Assisted pharmacists with timely and accurate medication fulfillment.
- Processed prescription orders using pharmacy management systems.
- Managed inventory to maintain medication availability.
Education
MBA - Business Analytics
St.Thomas University
Miami, FL07-2027
Bachelor of Science - Public Safety Administration
Florida Atlantic University
Boca Raton, FL08-2025
Skills
- Claims assessment
- Dispute resolution
- Team collaboration
- Accredited claims adjuster (ACA)
- Task prioritization
- Customer service
Additional Qualifications
- Licensed Insurance Adjuster in Florida & Georgia
Timeline
Inside Auto Claims Adjuster
National General Insurance Company
08.2025 - Current
Pharmacy Technician
CVS Health
02.2022 - 12.2024
MBA - Business Analytics
St.Thomas University
Bachelor of Science - Public Safety Administration
Florida Atlantic University