Dustin Martin
Cookeville,TN
Summary
Results-oriented professional with expertise in staff management and project oversight. Skilled in conflict resolution and operational efficiency, enhancing customer satisfaction and driving sales growth.
Overview
12
12
years of professional experience
Work History
Store Manager
D.T. McCall & Sons
Lebanon, Tennessee
04.2022 - Current
- Increased store sales by one million dollars over four years.
- Established customer service standards and ensured staff compliance to enhance customer experience.
- Resolved customer complaints to uphold high satisfaction levels.
- Recruited, trained, and supervised new employees for optimal performance.
- Reviewed financial statements and sales reports to identify trends and inform strategic decisions.
- Prepared staff work schedules and assigned duties to optimize team performance and coverage.
Branch Manager
Putnam 1st Mercantile Bank
Cookeville, Tennessee
06.2020 - 03.2022
- Streamlined branch operations through daily management and functional improvements.
- Led weekly staff meetings to review progress on initiatives and align team efforts.
- Planned work schedules to maintain optimal staffing levels.
- Verified loan applications for accuracy and compliance with regulations.
- Prevented rule violations by adhering to company policies and government regulations.
Mortgage Lender
Wilson Bank & Trust
Smithville, Tennessee
03.2018 - 06.2020
- Assessed borrower eligibility and risk factors through detailed credit report analysis to ensure informed lending decisions.
- Evaluated mortgage applications for accuracy and compliance with banking regulations, ensuring adherence to industry standards.
- Prepared detailed loan documentation to facilitate underwriting processes.
- Educated clients on mortgage products and application procedures to facilitate understanding and streamline the application process.
- Maintained up-to-date knowledge of banking regulations and industry standards.
Credit Manager
D.T. McCall & Sons
Cookeville, Tennessee
03.2014 - 03.2018
- Assessed customer creditworthiness using financial reports and payment histories.
- Reviewed and approved credit applications, ensuring compliance with company policies and timely processing.
- Discussed financing options, pricing structures, and current promotions with clients.
- Resolved customer inquiries and concerns, improving overall client satisfaction and retention.
Education
Bachelor of Science - Business Administration
Tennessee Technological University
Cookeville, TN12-2012
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN05-2010
Skills
- Operational efficiency
- Staff management
- Performance evaluation
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Multitasking and organization
Timeline
Store Manager
D.T. McCall & Sons
04.2022 - Current
Branch Manager
Putnam 1st Mercantile Bank
06.2020 - 03.2022
Mortgage Lender
Wilson Bank & Trust
03.2018 - 06.2020
Credit Manager
D.T. McCall & Sons
03.2014 - 03.2018
Bachelor of Science - Business Administration
Tennessee Technological University
Associate of Science - General Studies
Motlow State Community College