Dustin Martinez
Technician
New York,NY
Summary
Detail-oriented and highly skilled technician with extensive experience in smartphone, tablet, and computer repairs, including advanced microsoldering on logic boards. Seeking to contribute technical expertise and exceptional customer service in a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Smartphone, Tablet, and Device Technician
Samsung 837
New York, NY
01.2021 - 01.2024
- Repaired a variety of Samsung devices, including laptops (Windows, ARM, and Chromebooks), earbuds, smartphones, tablets, and watches
- Conducted comprehensive diagnostics to identify issues and performed precise repairs to restore device functionality
- Delivered professional customer support, ensuring clear communication about repair processes and solutions
- Collaborated with team members to resolve complex repair cases, maintaining adherence to company quality standards
- Maintained detailed records of repair activities to ensure accountability and compliance with service protocols
Computer Technician
Computer Overhauls
New York, NY
01.2017 - 02.2020
- Specialized in advanced repairs, including MacBook logic board diagnostics and microsoldering
- Diagnosed and resolved hardware and software issues for laptops and desktops
- Assisted customers with data recovery when devices were damaged beyond repair, or when transferring data or restoring access to phones
- Provided clear communication to customers regarding repair processes and recommendations
Education
Computer Technology - Electrical, Electronics And Communications Engineering
LaGuardia Community College
Long Island City, NY 05.2001 -
Skills
Troubleshooting
Microsoldering
Device Repair
Timeline
Smartphone, Tablet, and Device Technician
Samsung 837
01.2021 - 01.2024
Computer Technician
Computer Overhauls
01.2017 - 02.2020
Computer Technology - Electrical, Electronics And Communications Engineering
LaGuardia Community College
05.2001 -
Similar Profiles
Rudolph HenryRudolph Henry
Associate III, Retail Operations at Samsung 837Associate III, Retail Operations at Samsung 837
ISAIAH AUKUSOISAIAH AUKUSO
General Demolition Work at Fit Out Bins at Karl Chaney - 0411 837 701General Demolition Work at Fit Out Bins at Karl Chaney - 0411 837 701
Sachiv Singh SengarSachiv Singh Sengar
Deputy Manager - Ad Operation at Samsung Electronics (Samsung Ads)Deputy Manager - Ad Operation at Samsung Electronics (Samsung Ads)
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
Daniel KadragichDaniel Kadragich
Associate Director - Strategy & Execution at Aon Reinsurance SolutionsAssociate Director - Strategy & Execution at Aon Reinsurance Solutions