Dustin Metz
PARKERSBURG,WV
Summary
Dynamic sales and customer service professional with proven track records excelling in objection handling and rapport building. Spearheaded initiatives that consistently ranked top in sales, demonstrating adaptability and a keen attention to detail. Skilled in data entry and optimizing team efficiency, significantly enhancing customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Remote Telephone Sales Representative
1Voice Solutions
07.2022 - Current
- Led customers through smooth sales processes.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Developed rapport with customers through active listening and personalized product recommendations.
- Contributed to the company''s growth by achieving top sales rankings within the team consistently.
Delivery Driver
Pizza Hut
08.2018 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Head Delivery Driver
Napolis
01.2013 - 06.2018
- Resolved delivery issues promptly, maintaining open lines of communication between drivers, dispatchers, and customers.
- Established clear expectations and protocols for driver conduct, promoting professionalism on the job.
- Enhanced customer satisfaction by ensuring timely deliveries and providing proactive communication with clients.
- Developed strong relationships with key customers, fostering loyalty and promoting repeat business.
- Managed driver schedules to ensure adequate staffing during peak times while minimizing overtime expenses.
- Improved delivery efficiency by optimizing routes and schedules for a team of drivers.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Certificate - Film And Media
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Goal-Oriented
- Objection handling
- Building rapport
- Attention to Detail
- Adaptability and Dependability
- Data Entry
- Outbound and inbound calls
Timeline
Remote Telephone Sales Representative
1Voice Solutions
07.2022 - Current
Delivery Driver
Pizza Hut
08.2018 - 10.2022
Head Delivery Driver
Napolis
01.2013 - 06.2018
Certificate - Film And Media
Art Institute of Pittsburgh
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