Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dustin Orttel

Dayton,NJ

Summary

Accomplished professional with a proven track record in customer service and technical roles, notably at Mediacom Communications. Excelled in enhancing customer satisfaction through expert conflict resolution and efficient problem-solving. Skilled in money handling and diagnosing low voltage system malfunctions, significantly reducing downtime. Demonstrates exceptional critical thinking and customer relations, ensuring high-quality service delivery.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

HyVee Foods
07.2015 - 02.2022

Helped customers with any needs they may have, train new employees, maintain light maintenance on the building, count drawers/keep track of all money.

Delivery Driver

South Side Redimix
03.2003 - 11.2013
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Low Voltage Technician

Mediacom Communications
10.1998 - 07.2002
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.

Education

High School Diploma - Basic

Minnetonka High School
Minnetonka, MN
04.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Problem Resolution
  • Customer Relations

Timeline

Customer Service Representative

HyVee Foods
07.2015 - 02.2022

Delivery Driver

South Side Redimix
03.2003 - 11.2013

Low Voltage Technician

Mediacom Communications
10.1998 - 07.2002

High School Diploma - Basic

Minnetonka High School
Dustin Orttel