Dustin Parks
Chesapeake Beach,MD
Summary
Dynamic customer service professional with a proven track record at Safeway, enhancing customer satisfaction through effective problem-solving and team management. Skilled in training and coaching, I successfully implemented strategies that reduced wait times and increased loyalty, demonstrating adaptability and critical thinking in high-pressure environments.
Professional with strong foundation in customer relations and team leadership. Skilled in conflict resolution, communication, and training team members to enhance performance. Known for adaptability, reliability, and consistently achieving targets through collaborative efforts. Prepared to drive results and foster positive environment in any dynamic setting.
Overview
6
6
years of professional experience
Work History
Customer Service Associate Team Leader
Safeway
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Implemented new strategies for managing high call volume periods, reducing wait times for customers.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
Line Cook – Quick Service Restaurant
Burger King
02.2021 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Guest Experience Manager – Ride Operations
Six Flags
09.2019 - 10.2021
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Streamlined front desk operations for improved efficiency and reduced wait times.
Education
Southern High School
Solomons, MD06-2023
Skills
- Customer relationship building
- Team management
- Delegation and supervision
- Training and coaching
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Associate Team Leader
Safeway
10.2022 - Current
Line Cook – Quick Service Restaurant
Burger King
02.2021 - 01.2022
Guest Experience Manager – Ride Operations
Six Flags
09.2019 - 10.2021
Southern High School
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