Dustin Pendergrass
Kerens
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
25
25
years of professional experience
Work History
Owner
G.I. Steel Structures
04.2025 - Current
- Analyzed industry trends to identify opportunities for expansion and competitive advantage. Grew from 2 states to 13 states within 3 months.
- Cultivated strong client relationships, enhancing customer satisfaction, and retention rates.
- Oversaw national project management from design through construction, ensuring quality standards.
- Developed strategic business plans to enhance growth and operational efficiency.
Executive President of Operations
Storm Pro Roofing / EcoSun HVAC
11.2024 - 04.2025
- Managed national operations across multiple branches with 25+ reps and field agents.
- Directed strategic initiatives to enhance operational efficiency across roofing and HVAC divisions.
- Analyzed market trends to inform decision-making, positioning company as a leader in market segment.
- Led the successful expansion of business operations into new markets, resulting in increased revenue streams and long-term growth prospects.
Director of Roofing Operations
HomePal
12.2022 - 11.2024
- Managed full lifecycle of residential/commercial national roofing operations in excess of 5 million gross annually, emphasizing customer satisfaction through timely service delivery and clear communication.
- Collaborated with internal departments to develop customer engagement touch points in post-project completion.
- Oversaw roofing project planning and execution to ensure timely completion and quality standards.
- Led commercial and residential roofing operations across multi-city territories.
Owner
G.I. Construction Management
11.2017 - 11.2022
- Built and scaled a profitable startup, achieving over $500K in first-year revenue by focusing on customer-first service and multi-state streamlined operations.
- Introduced customer experience KPIs to drive accountability and retention.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs, and propose optimal solutions.
Account Manager
Moore Supply Company
04.2014 - 10.2017
- Managed regional B2B sales for a wholesale distributor of building materials.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed account portfolios, optimizing service delivery, and addressing client needs efficiently.
- Negotiated contract terms with clients, ensuring alignment with company policies, and maximizing profitability.
Critical Infrastructure Security Officer
Securitas Federal Dallas
07.2008 - 03.2014
- Completed weapons qualification with the AR-15/M4 platform, Remington 870 pump-action shotgun, and Glock .40 caliber handgun in high-stress environments.
- Collaborated with federal agencies, including the U.S. Marshals Service, to support joint operations, and maintain security protocol.
- Enforced federal access control procedures by verifying identification, credentials, and passes for entry into secure facilities.
- Evaluated existing security systems, and recommended improvements for increased efficiency.
Director of Customer Experience
Countrywide Home Loans
06.2005 - 07.2008
- Designed and launched a customer satisfaction guarantee initiative, resulting in a 20% boost in overall sales performance.
- Developed and led customer success initiatives, including escalation response and service recovery programs.
- Developed and implemented national strategies to increase customer satisfaction and retention rates.
- Collaborated with executive leadership to align customer experience initiatives with organizational goals.
NBC NCO / Operations
Military Service
09.2000 - 02.2005
- - Conducted reconnaissance in Iraq; trained units on survival and defense operations.
- - Held leadership and logistics roles overseeing compliance and safety operations.
- - Led unit operations, training, and logistics in high-pressure, high-stakes environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Transportation And Logistics Management
American Military University
Charles Town, WV05-2016
Skills
- Customer Experience Leadership
- Escalation Management
- KPI & Dashboard Reporting
- CRM Optimization
- Cross-Functional Collaboration
- Relationship building
- Business development
- Project Management
- Account Management
- Strategic planning
Accomplishments
- Grew customer satisfaction by 15% and founded two profitable startups.
- Created and applied automations and operational processes improvements that drove consistent month-over-month revenue growth and significantly increased repeat business.
Timeline
Owner
G.I. Steel Structures
04.2025 - Current
Executive President of Operations
Storm Pro Roofing / EcoSun HVAC
11.2024 - 04.2025
Director of Roofing Operations
HomePal
12.2022 - 11.2024
Owner
G.I. Construction Management
11.2017 - 11.2022
Account Manager
Moore Supply Company
04.2014 - 10.2017
Critical Infrastructure Security Officer
Securitas Federal Dallas
07.2008 - 03.2014
Director of Customer Experience
Countrywide Home Loans
06.2005 - 07.2008
NBC NCO / Operations
Military Service
09.2000 - 02.2005
Bachelor of Arts - Transportation And Logistics Management
American Military University