Dustin Primeaux
Houston
Summary
Results-oriented deli leader known for exceptional leadership in team supervision and inventory control. Spearheaded successful promotional initiatives and maintained compliance with food safety regulations, enhancing customer satisfaction and driving repeat business.
Overview
13
13
years of professional experience
Work History
Deli Leader
Kroger
02.2022 - Current
- Supervised daily deli operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on product preparation and customer service standards.
- Developed promotional displays to enhance customer engagement and drive sales growth.
- Conducted regular quality checks on food products, maintaining high standards for freshness.
- Analyzed sales data to identify trends and adjust product offerings accordingly for improved performance.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on a daily basis.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Conducted regular product tastings with staff to ensure deep product knowledge and passionate customer recommendations.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
Assistant Deli Manager
Kroger
08.2018 - 02.2022
- Assisted in managing daily deli operations, ensuring compliance with food safety standards.
- Trained staff on product knowledge and customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Monitored sales performance and provided insights for promotional strategies.
- Implemented quality control measures to enhance customer satisfaction levels.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of date merchandise.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
Deli Service Clerk
Kroger
01.2013 - 08.2018
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli display cases and equipment.
- Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
- Enhanced overall store image by maintaining a professional demeanor and appearance in accordance with company standards.
- Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
- Contributed to business growth by upselling products and suggesting complementary items to customers.
- Promoted a safe working environment by adhering to company policies regarding equipment use, ergonomics, and incident reporting.
- Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.
Education
No Degree - Marketing
Lone Star College
Houston, TXHigh School Diploma -
Cypress Fairbanks High School
Cypress05-2005
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Waste reduction
- Promotion execution
- Food safety
- Staff training
Timeline
Deli Leader
Kroger
02.2022 - Current
Assistant Deli Manager
Kroger
08.2018 - 02.2022
Deli Service Clerk
Kroger
01.2013 - 08.2018
No Degree - Marketing
Lone Star College
High School Diploma -
Cypress Fairbanks High School