Dustin Rhodes
Colorado Springs,CO
Summary
Results-driven operations leader with experience managing high-performing teams and optimizing fulfillment processes to improve efficiency, reduce costs, and increase throughput. Skilled in analyzing performance metrics, implementing process improvements, and driving continuous improvement initiatives that consistently exceed company goals. Proven ability to oversee daily operations, ensure timely project completion, and enhance collaboration across departments. Strong background in employee development, performance evaluations, mentoring, and conflict resolution, fostering a positive and productive work environment. Recognized for improving operational effectiveness, strengthening team performance, and delivering measurable business results in fast-paced environments while maintaining high standards of communication, accountability, and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
Colorado Springs, CO
05.2025 - Current
- Led operational teams to achieve high performance and efficiency in fulfillment processes.
- Implemented process improvements that reduced operational costs and increased throughput.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Remote Field Service Technician
Interblock Gaming
Colorado, USA
07.2021 - 04.2025
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Routinely inspected equipment for preventive and emergency maintenance needs
- Conducted service appointments to diagnose and fix problems
- Filled out work orders, repair logs and maintenance plans to document work completed
- Completed scheduled appointments on time to drive quality service
- Maintained certifications and completed training on systems and components
Field Service Technician
Entertainment Experts LLC
Arvada, USA
11.2019 - 03.2020
- Dismantled equipment to access, remove and replace defective parts to maintain operability
- Operated hand tools and power equipment with extreme care according to corporate safety procedures
- Ensured that work reports are completed for each field visit and primary task
- Maintained performance by cleaning and lubricating components
- Diagnosed and repaired mechanical machinery issues
- Communicated with all partners including vendors, upper management, and peers
- Provided outstanding customer service on each field visit according to Entertainment Expert's guidelines
- Performed annual and preventive service maintenance on all systems
- Resolve issues through the implementation of troubleshooting techniques
Remote Field Tech II / Sr. Field Service Technician
VGT An Aristocrat Co
Tulsa, USA
07.2014 - 10.2019
- Performs preventative maintenance, Install, troubleshoot, repair, and operate all VGT/Aristocrat slot machines, service and install Bally and Oasis backend systems
- Diagnosed errors and determined proper solutions.
- Regularly maintain/renew multiple Regulatory Gaming Licenses
- Mentored and trained new employees on processes, flow, and safety procedures
- Delivered outstanding customer service on field visits to meet corporate guidelines
- Kept records of parts and equipment used in projects to update inventory
- Properly completed work reports for each field visit.
- Completed scheduled appointments on time to drive quality service
- Maintained certifications and completed training on systems and components
- Work with minimal supervision
- Implemented troubleshooting tactics to identify causes of poor machine performance
Game Service Representative/Slot Technician
Comanche Nation Casino
Lawton, USA
12.2010 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Performs preventative maintenance on slot machines
- Customer service in a fast-paced environment
- Handle machine moves and installs including setup and release of the game for play
- Work on assigned projects with limited supervision
- Keep paperwork organized and processed daily
- Identified and addressed potential malfunctions to optimize operations and potential revenue
- Assisted customers and personnel with slot machine issues and questions
- Promoted positive public image by delivering friendly service to players and employees
- Assisted patrons with jackpot payouts
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines
Education
Master of Science - Business Management And Leadership
Western Governors University
Salt Lake City, UT02-2025
Bachelor of Science - Business Admin/IT Management
Western Governors University
Salt Lake City, UT02-2023
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ03-2012
Skills
- Written and Oral Communication
- Problem-Solving
- Customer Relations
- Time Management and Organization
- Adaptability
- Interpersonal Skills
- Teamwork and Collaboration
- Critical Thinking
Certification
VGT/Aristocrat Class II/III Master certification
Timeline
Area Manager
Amazon
05.2025 - Current
Remote Field Service Technician
Interblock Gaming
07.2021 - 04.2025
Field Service Technician
Entertainment Experts LLC
11.2019 - 03.2020
Remote Field Tech II / Sr. Field Service Technician
VGT An Aristocrat Co
07.2014 - 10.2019
Game Service Representative/Slot Technician
Comanche Nation Casino
12.2010 - 07.2014
Master of Science - Business Management And Leadership
Western Governors University
Bachelor of Science - Business Admin/IT Management
Western Governors University
Associate of Arts - Information Technology
University of Phoenix