Overview
Work History
Education
Skills
Timeline
Generic

Dustin Schandevel

Richmond

Overview

6
6
years of professional experience

Work History

District Sales Representative

Wellness Labs
07.2024 - Current
  • Developed strong relationships with key clients, resulting in increased customer retention and satisfaction
  • Spearheaded successful contract negotiations with major clients, securing profitable deals for the company and strengthening our market position within the district.
  • Targeting clients in Arkansas, Oklahoma, Texas, and Arizona

Account Manager

Alpha Medical Laboratory
02.2024 - 07.2024
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly
  • Worked directly with facility DON's, Admins, and nursing staff across the state of Arkansas

Account Manager

Natural State Laboratories | Genomics
01.2023 - 02.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their lab goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Drive-Thru Operations Manager

Natural State Laboratories | Genomics
06.2022 - 04.2023
  • Managed three COVID-19 testing centers over the state of Arkansas.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.

Drive-Thru Director

Natural State Laboratories | Genomics
12.2020 - 06.2022
  • Managed two COVID-19 testing centers in central Arkansas during height of pandemic.
  • Developed strong team cultures at both locations while efficiently serving 300-400 patients daily at both locations.
  • Handled conflicts presented by both patients and employees while keeping patients moving through both testing centers.

Graduate Assistant

University Of Central Arkansas Athletics
08.2018 - 05.2020
  • Sports information contact for women's volleyball and tennis
  • Wrote feature pieces, created social media content and photographed for various sports events
  • Learned StatCrew and NCAA LiveStats for basketball, soccer, baseball, softball, and tennis

Education

Master of Arts - Sports Management

University of Central Arkansas
Conway, AR
05.2020

Bachelor of Arts - Public Relations

Harding University
Searcy, AR
05.2018

Skills

  • Needs Analysis
  • Team Training
  • Account Development
  • Client Relationship Management
  • Account Management
  • Customer Service

Timeline

District Sales Representative

Wellness Labs
07.2024 - Current

Account Manager

Alpha Medical Laboratory
02.2024 - 07.2024

Account Manager

Natural State Laboratories | Genomics
01.2023 - 02.2024

Drive-Thru Operations Manager

Natural State Laboratories | Genomics
06.2022 - 04.2023

Drive-Thru Director

Natural State Laboratories | Genomics
12.2020 - 06.2022

Graduate Assistant

University Of Central Arkansas Athletics
08.2018 - 05.2020

Master of Arts - Sports Management

University of Central Arkansas

Bachelor of Arts - Public Relations

Harding University

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Dustin Schandevel