Dustina Pieters
New York,NY
Summary
Enthusiastic, organized, dependable, and eager to contribute to team success through hard work. Detail-oriented and experienced with extensive knowledge in customer service, accounting, and printing/design production. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Kleinfeld Bridal
06.2023 - Current
- Maintained updated records of all financial transactions to support traceability.
- Developed and delivered financial presentations to drive client engagement.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Built and established relationships with clientele to improve future business opportunities.
- Delivered guidance on financial regulations and requirements.
- Developed and maintained database of financial records for clients.
- Arranging merchandise pickup
- Responded to client inquiries pertaining to contracts, billing, payment and shipping
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Scheduled Domestic and international shipping
- Data entry for all customer orders
Print and Marketing Associate
Staples Inc
06.2021 - 02.2022
- Produced high-quality brochures, flyers, four-color artwork, and mailers.
- Loaded and positioned unprinted materials.
- Reviewed completed orders for quality and accuracy.
- Proofed all job orders, securing client approval prior to production.
- Monitored contact between cover glass and masks to prevent flaws resulting from overexposure or light reflection.
- Answered questions about store policies and addressed customer concerns.
- Called 50 customers to clear out over-due finished orders a day
- Produced hundreds of pieces per shift
Head Cashier
Dee's Pet Food
06.2016 - 12.2020
- Assisted customers in completing purchases, locating items and joining reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Facilitated and logged store opening, closing and shift changes.
- Increased Item of the Month sales by 27%
Front End Cashier
Modells Sporting Goods
01.2017 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Greeted customers and responded to requests for information.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Education
Bachelor of Science - Business Administration
Hartwick College
Oneonta, NYHigh School Diploma -
The High School For Language And Diplomacy
Manhattan, NY06.2020
Skills
- Data Visualization
- Customer Satisfaction
- Computer Proficiency
- Print, Logo, and Poster Design
- Skilled in Microsoft Office
- Refunds and exchanges
- Product Knowledge
- Point of Sale Operation
- Cash Handling
- Retail Merchandising
- Accounts Payable and Accounts Receivable
- Financial Reporting
- Account Documentation
- Financial Services
- Data Entry
Timeline
Financial Services Representative
Kleinfeld Bridal
06.2023 - Current
Print and Marketing Associate
Staples Inc
06.2021 - 02.2022
Front End Cashier
Modells Sporting Goods
01.2017 - 08.2020
Head Cashier
Dee's Pet Food
06.2016 - 12.2020
Bachelor of Science - Business Administration
Hartwick College
High School Diploma -
The High School For Language And Diplomacy
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