Dustin 'Blu' Hoyt

• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain clean and operable standards.
• Resolved customer issues and complaints to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised workers to maintain and uphold store policies and optimize staffing.
• Was the number one 'customer connection score' in over 150 Hy-Vee stores for the month of May 2023
• Created the best 'third place' coffee shop experience with the space we have through customer service, beverage preparation, and presentation, and cleanliness.
• Completed levels 100-300 of Starbucks Coffee Academy courses, earning the Black Apron of 'Starbucks Coffee Master' program.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes. Inventory, ordering product, scheduling etc.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.

Opening/closing procedures including food and drink prep for the day to come or for the next day.
Greeting and interacting with each customer to take their order and explain anything they might not be familiar with.
Constantly keeping things stocked, wiped down and clean as customers would come and go throughout each shift.
Monitoring items used throughout the day to keep a shopping list of things needed for the coming days.
Maintained a balanced cash drawer throughout the day.
Made food and drinks in as timely a fashion as possible while maintaining quality we had come to be known for.
Ordered and roasted beans for the shop on a weekly basis as needed.
Trained all new employees on each aspect of the shops menu and standards.
Managed all social media presence and online sources across different platforms.