Dusty Dryden
Manchester,IA
Summary
Dynamic Patient Care Representative with a proven track record at Regional Medical Center, excelling in patient confidentiality and appointment scheduling. Adept at enhancing patient experiences through effective communication and problem-solving skills. Recognized for streamlining processes, leading to improved satisfaction and operational efficiency. Committed to delivering exceptional patient care and safety.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Patient Care Representative
Regional Medical Center
10.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Answering calls and transferring calls to the correct departments
- Checking on monthly contracts for the Human Resource Department an extra task that was assigned to me to do for my job description
Licensed Massage Therapist
Self
09.2014 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Weekly bookkeeping of sales and expenditures for the week
- Customer service of returning clients calls and maintaining clientele relations for repeat business
Welder
Modernfold
08.2005 - 07.2011
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Collaborated with team members for seamless project execution, improving overall productivity.
Education
Associate of Applied Science - Surgical Tech
Kirkwood Community College
Cedar Rapids, IA12-2024
Skills
- Surgical procedures
- Sterilization techniques
- Patient monitoring
- Patient care
- Appointment scheduling
- Health information management
- Team collaboration
- Effective communication
- Problem solving
- Organizational skills
- Multitasking
- Verbal and written communication
- Patient confidentiality
- Relationship building
- Patient registration
- Insurance verification
- Medical terminology
- Goal setting
- Conflict mediation
- Customer service
- Attention to detail
- Critical thinking skills
- HIPAA compliance
- Patient safety
- New hire training
- Switchboard operation
Timeline
Patient Care Representative
Regional Medical Center
10.2021 - Current
Licensed Massage Therapist
Self
09.2014 - Current
Welder
Modernfold
08.2005 - 07.2011
Associate of Applied Science - Surgical Tech
Kirkwood Community College
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