Dusty Edelman
Huntingtown ,MD
Summary
Dynamic Assistant Manager with a proven track record at Outback Steakhouse, excelling in customer service and team leadership. Enhanced customer satisfaction and boosted sales through innovative strategies, while fostering a positive work environment. Skilled in staff training and development, adept at conflict resolution. Achieved significant improvements in operational efficiency and employee morale.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Outback Steakhouse
11.2014 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelors Of Science - Criminal Justice
Park University
Kansas City, MOSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Conflict resolution
- Customer rapport
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Employee performance evaluations
Accomplishments
At Outback Steakhouse there was no in store delivery, I signally started the delivery process as well as promoted delivery. I spent numerous days, weekends, and nights visiting local businesses delivering free food to promote our delivery service. As well as handing out material to our county population. Within two weeks we had over one hundred deliveries a week. Making our store one of the best in the region.
Timeline
Assistant Manager
Outback Steakhouse
11.2014 - 03.2020
Bachelors Of Science - Criminal Justice
Park University
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