Dusty Freeland
Spencer
Summary
Proven leader at Lucas Electrical Contractors, adept in managing projects and resolving customer complaints, enhancing client trust and satisfaction. Skilled in estimating and cost management, I led teams to complete projects efficiently, improving client relationships by consistently exceeding expectations. Reliable and honest, I excel in fostering teamwork and delivering high-quality workmanship with excellent communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
Lucas Electrical Contractors
07.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Project Manager/Estimator
Lucas Electrical Contractors
07.2016 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated material procurement and required services for projects within budget requirements.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Project Foreman
Lucas Electrical Contractors
07.1996 - 07.2016
- Sustained a positive company reputation through consistent delivery of high-quality projects that met or exceeded client expectations in terms of budget, timeline, and workmanship.
- Enhanced team morale by promoting a positive work environment and recognizing individual achievements.
- Achieved project completion within deadlines by efficiently managing resources and workforce.
Education
High School Diploma -
Cloverleaf High School
Seville, OH06.1993
Skills
- Reliable and responsible
- Trustworthy and honest
- Estimating and quote
- Positive attitude
- Workflow management
- Crew leadership
Certification
OSHA 30 Hour
Timeline
Service Manager
Lucas Electrical Contractors
07.2016 - Current
Project Manager/Estimator
Lucas Electrical Contractors
07.2016 - Current
Project Foreman
Lucas Electrical Contractors
07.1996 - 07.2016
OSHA 30 Hour
High School Diploma -
Cloverleaf High School
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