Summary
Overview
Work History
Education
Skills
Timeline
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Dusty Shack

Brandon,MS

Summary

Hardworking employee enthusiastic about learning and is a great team player. Works very well with others and always values their input. Offers strong administrative, relationship-building and problem solving abilities. Truly understands the importance of having great communication skills.

Overview

16
16
years of professional experience

Work History

Sales Associate

Regional Homes
Meridian, MS
09.2023 - 03.2024
  • Used consultative sales techniques to understand customers needs and recommend relevant products and services.
  • Showcase product features to customers and discussed technical details to overcome objections and lock in sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing,new and potential customers.

Customer Service Manager

Entergy Utility
Brookhaven , MS
09.2019 - 08.2023
  • Resolving escalated issues for residential and commerical customers. Working to resolve all complaints on a timely manner.
  • Building relationships with key community leaders as well your managed accounts.
  • Provide accurate information in all aspects of this position, this may involve local construction department, engineering, customer service department or various projects within your municipalities you cover.
  • Obtaining the skills to perform the job duties while over seeing multiple other job task this position requires. Further expand the grid with future expansion projects or outreach regarding EV charging stations, solar panels or electrification opportunities.

Engineer Associate

Entergy Utility
Brookhaven, MS
08.2017 - 08.2019
  • Perform site visits with customers to determine the best options to serve their location.
  • Work with local networks to design jobs for grid upgrades.
  • Obtain great communication skills with customers and local offices to provide the best experience possible. This position requires you to manage multiple projects and still be time sensitive.

Lineman

Entergy Utility
Jackson, MS
01.2008 - 08.2017
  • Worked on the construction crew building power lines to serve residential and commerical customers.
  • This position required you to be available for after hour outages.

Education

Associate of Science -

Copiah-Lincoln Community College
Wesson, MS
05-2004

Skills

  • Contract Preparation
  • Sales Development
  • Retail loss prevention
  • Inventory Control

Timeline

Sales Associate

Regional Homes
09.2023 - 03.2024

Customer Service Manager

Entergy Utility
09.2019 - 08.2023

Engineer Associate

Entergy Utility
08.2017 - 08.2019

Lineman

Entergy Utility
01.2008 - 08.2017

Associate of Science -

Copiah-Lincoln Community College

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Dusty Shack