Dustyn Pease
212 South State Street Litchfield ,IL
Summary
Dynamic Assistant Manager at Taco Bell with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and development, I effectively led initiatives that boosted sales through strategic promotions. Adept at money handling and problem-solving, I fostered a collaborative environment that drove operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Taco Bell
Litchfield
01.2022 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Assisted in inventory management, ensuring stock levels met demand without excess waste.
- Collaborated with management to implement promotional campaigns, enhancing customer engagement.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty rates.
- Monitored team performance, providing constructive feedback to improve efficiency and productivity.
- Maintained a clean and organized work environment, adhering to health and safety regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Diploma - Diploma
Nokomis High School
Nokomis, IL06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Timeline
Assistant Manager
Taco Bell
01.2022 - Current
Diploma - Diploma
Nokomis High School