Providing exceptional customer satisfaction by ensuring the customer gets unmatched support. Dedicated Customer Service professional efficient with giving the customer what is needed while exploring different solutions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative /Sales Representative
Afni Inc.
08.2023 - 12.2023
Received inbound sales calls from customers.
Placed orders for customers.
Had friendly conversation with customer to understand individual needs.
Recommend optimal products that customers would be interested in.
Built customer rapport and managed contact list of customers
Customer Service Representative
Macy's
03.2016 - 02.2020
Received inbound customer service calls from customers.
Helped customer with any ongoing issues.
Recommended products to customers that would be interesting to them.
CSR/Tech Support Specialist
Cox Communications
04.2012 - 02.2016
Received incoming customer service calls.
Helped with placing orders and helping with any issues.
Received incoming technical service calls.
Helped customers with all technical issues.
Constuction Specialist
Carl & Phillis Williams
06.2010 - 03.2012
Participated in construction of buildings
Engaged in pre-construction planning
Moved debris from area
Education
High School Diploma -
Career Success High School
Phoenix, AZ
05.2001 -
Skills
Information Security
Timeline
Customer Service Representative /Sales Representative