Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Sales/Customer Service Representative
GURUKIRPA Enterprises Corporation
01.2022 - 12.2023
Contributed to sales growth by upselling products and services based on individual customer requirements.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assisted customers in navigating company website and placing online orders, improving overall user experience.