Kerry Kluthe
Norfolk,NE
Summary
Dedicated Sales/Customer Service Representative with proven strengths in customer interaction, complaint resolution, and relationship building. Committed to delivering effective solutions and enhancing service quality.
Overview
4
4
years of professional experience
Work History
Sales/Customer Service Representative
Gerhold Concrete
Norfolk, Nebraska
11.2021 - 04.2026
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints and provided effective solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer inquiries via phone and email.
- Assisted customers with product selection and order placement.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Pope John Central Catholic
Elgin, NE05-1991
Skills
- Sales techniques
- Complaint resolution
- Product knowledge
- Merchandise upselling
- Customer engagement
- Client relationship management
- Product education
- Product training
- Inbound and outbound calling
- Service quality
- Problem solving
- Relationship building
Timeline
Sales/Customer Service Representative
Gerhold Concrete
11.2021 - 04.2026
High School Diploma -
Pope John Central Catholic