Dutchess Taduran
Reading,PA
Summary
My primary objective is to provide a safe and nurturing learning environment that encourages student growth and development. I aim to facilitate engaging and challenging instruction that fosters a love for learning, critical thinking, and problem-solving skills. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Educated Customer Service Lead with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Wawa
Reading, PA
06.2020 - Current
- Responsible for cashier duties
- Handled online orders and credit card transactions.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Food Service Supervisor
Aladdin Food Management (Alvernia University)
Reading, PA
08.2020 - 10.2021
- Worked as a food service worker.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Catering and Events Manager
Aladdin Food Management
Reading, PA
08.2020 - 06.2021
- Worked as a food service worker.
- Assisted in developing policies and procedures related to food safety standards.
- Supervised event staff to ensure quality service at all times during events.
- Reviewed invoices from vendors for accuracy before submitting payment requests.
- Planned weekly schedules for team members according to staffing needs.
- Responded promptly to customer inquiries or complaints regarding catering services provided.
- Evaluated employee performance against established goals on a regular basis.
Babysitter
Care.com Inc
Columbus, GA
01.2020 - 03.2021
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
Cafe Supervisor & Catering Manager
Aladdin Food Management (Brookstone school)
Columbus, GA
01.2018 - 03.2020
- Oversaw all front and back of the house restaurant operations
- Ensured customer satisfaction through promoting excellent service
- Managed staff evaluations and feedback to improve customer experience
- Generated reports and managed operational costs.
Style Consultant
Target
Columbus, GA
05.2018 - 01.2019
- Performed a variety of job duties throughout department store locations, including greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales.
Education
Early Childhood Education Management -
Reading Community College
Reading, PA09-2025
Early Childhood Education CDA -
Reading Community College
06.2024
Business Management
Middlesex County College
Edison, NJ06-2000
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Lesson planning
- Leadership
- Customer service excellence
- Sales
- Cash Handling
- Interdepartmental communication
- Customer Relations
- Team training and development
Languages
Spanish
Limited
tagalog
Professional
Timeline
Food Service Supervisor
Aladdin Food Management (Alvernia University)
08.2020 - 10.2021
Catering and Events Manager
Aladdin Food Management
08.2020 - 06.2021
Customer Service Lead
Wawa
06.2020 - Current
Babysitter
Care.com Inc
01.2020 - 03.2021
Style Consultant
Target
05.2018 - 01.2019
Cafe Supervisor & Catering Manager
Aladdin Food Management (Brookstone school)
01.2018 - 03.2020
Early Childhood Education Management -
Reading Community College
Early Childhood Education CDA -
Reading Community College
Business Management
Middlesex County College