DUTYMANAGER A CTINGFRONTOFFICEMANAGER
Doha
Summary
Seeking a Managerial position, a highly motivated and organized individual who
will use 8+ years of management experience and skilled leadership to maintain
productivity and quality of
service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
DUTY MANAGER (ACTING FRONT, OFFICE MANAGER)
Millennium Central, Hotel Doha
Doha
04.2020 - Current
- Directly supervises all front office personnel and ensures proper completion of all front office duties
- Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas
- Prepare monthly reports and budget for front office department
- Also in charge of hotel during absence of hotel manager.
DUTY MANAGER
Millennium Hotel
Doha
04.2019 - 03.2020
- Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times
- Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and
- Business Center
- Responsible for VIP movement in the
- Hotel
NIGHT SHIFT SUPERVISOR (ACTING, NIGHT MANAGER)
Millennium Hotel
Doha
02.2018 - 03.2019
- Represent the Management during the night
- Also assist the Front Office Manager in all aspects of the department including but not limited to operations
- Also provides leadership and support to all members of the
- Front Office and enforces the Hotels Standards of
- Excellence in all areas supervised.
FRONT OFFICE AGENT
Millennium Hotel
Doha
05.2016 - 01.2018
- Represents the hotel to the guest throughout all stages of the guest's stay
- Determinate a guest's reservation status and identifies how long the guest will stay
- Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible
- Verifies the guest's method of payment and follows established credit‑checking procedures
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
FRONT OFFICE SHIFT LEADER
Concorde Moreen, Beach Resort & Spa
Marsa Alam, Marsa Alam
09.2014 - 04.2016
- Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feed backs and guest satisfaction
- Responds in a professional and courteous manner to guests by providing accurate and timely information and services
- Also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
FRONT OFFICE AGENT
Concorde Moreen, Beach Resort & Spa
Marsa Alam, Marsa Alam
04.2012 - 08.2014
- Represents the hotel to the guest throughout all stages of the guest's stay
- Determinate a guest's reservation status and identifies how long the guest will stay
- Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible
- Verifies the guest's method of payment and follows established credit‑checking procedures
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Education
BACHELOR OF TOURISM - undefined
Skills
LinkedInundefined
Timeline
DUTY MANAGER (ACTING FRONT, OFFICE MANAGER)
Millennium Central, Hotel Doha
04.2020 - Current
DUTY MANAGER
Millennium Hotel
04.2019 - 03.2020
NIGHT SHIFT SUPERVISOR (ACTING, NIGHT MANAGER)
Millennium Hotel
02.2018 - 03.2019
FRONT OFFICE AGENT
Millennium Hotel
05.2016 - 01.2018
FRONT OFFICE SHIFT LEADER
Concorde Moreen, Beach Resort & Spa
Marsa Alam, Marsa Alam
09.2014 - 04.2016
FRONT OFFICE AGENT
Concorde Moreen, Beach Resort & Spa
Marsa Alam, Marsa Alam
04.2012 - 08.2014
BACHELOR OF TOURISM - undefined
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