Duval Altamirano Zambrano
Attendant
Williamsburg,VA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Second Street Bistro
2022.12 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Busser
Kingsmill Resort and Spa
2022.06 - 2022.10
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Amusement Ride Operator
Busch Gardens Williamsburg
2022.02 - 2022.05
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
Education
No Degree - Naval Engineering
ESCUELA SUPERIOR POLITECNICA DEL LITORAL
Ecuador 2001.05 -
Skills
Strong Work Ethic
Hospitality service expertise
Teamwork and Collaboration
Adaptability and Flexibility
Multitasking Abilities
Reliable and Responsible
Languages
Spanish
Native or Bilingual
Cooking, Hiking, Mental hobbies
Cooking offers a creative outlet while allowing me to enjoy delicious meals and share them with others. Hiking allows me to connect with nature and stay active.
Timeline
Server
Second Street Bistro
2022.12 - Current
Restaurant Busser
Kingsmill Resort and Spa
2022.06 - 2022.10
Amusement Ride Operator
Busch Gardens Williamsburg
2022.02 - 2022.05
No Degree - Naval Engineering
ESCUELA SUPERIOR POLITECNICA DEL LITORAL
2001.05 -
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