Duy Tran
Katy,TX
Summary
Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
4
4
years of professional experience
Work History
Service Technician
Project Gamma
Houston, Texas
12.2021 - 03.2023
- Calibrated instruments to maintain accuracy within specified tolerances.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Motorcycle Technician
Motorcycle Unlimited Inc
Houston, TX
01.2019 - 11.2021
- Inspected vehicles to detect any malfunctions or safety issues.
- Assisted customers in selecting the right parts for their needs based on technical knowledge of product lines.
- Educated customers about motorcycle maintenance procedures and best practices.
- Ensured that all safety protocols were followed while performing repairs on motorcycles.
- Tested motorcycles for proper performance after service was completed.
- Completed documentation of all work performed in accordance with company policies.
- Diagnosed mechanical problems using specialized computer diagnostic equipment.
Education
Associate of Applied Science - Mechanical Engineering
HCC
Katy, TX05-2024
Skills
- Work Documentation
- Quality Assurance
- Customer Service
- Equipment Troubleshooting
- Regulatory Compliance
- Preventive Maintenance
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Service Technician
Project Gamma
12.2021 - 03.2023
Motorcycle Technician
Motorcycle Unlimited Inc
01.2019 - 11.2021
Associate of Applied Science - Mechanical Engineering
HCC