Duygu Ortiz
New York
Summary
Dynamic and detail-oriented Account Manager with strong experience in client relationship management, sales strategy, process coordination, and cross-functional communication. Skilled at managing complex projects, presenting solutions to clients, and ensuring smooth end-to-end execution. Known for strong organizational skills, problem-solving abilities, and delivering high-quality service in fast-paced environments.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
11
11
years of professional experience
Work History
Account Manager – Fine Jewelry Design & Sales
Empire Casting House
01.2025 - Current
- Manage client accounts for fine jewelry projects, specializing in diamond tennis necklaces and bracelets.
- Create and present custom design concepts, technical specifications, and detailed quotations.
- Collaborate with production and gem-setting teams to ensure quality standards and on-time completion.
- Advise clients on diamond grading, selection, setting styles, and design options.
- Build and maintain strong relationships with high-value clients.
Account Specialist – Fine Jewelry
Empire Casting House
08.2023 - 12.2024
- Prepared design details, specifications, and pricing for custom and collection pieces.
- Coordinated with clients and internal teams from design to production.
- Supported sales processes by generating accurate quotes, tracking orders, and providing product information.
- Maintained organized records for client requests, revisions, and timelines.
E-commerce SEO & Listing Optimization Specialist
Golden Moon USA
09.2022 - 07.2023
- Created optimized product descriptions, titles, and visuals for jewelry items on marketplaces.
- Applied keyword optimization strategies to increase rankings, visibility, and sales.
- Developed compelling storytelling-driven content to highlight craftsmanship and product value.
E-commerce Content & SEO Specialist
Bayam Jewelry
08.2020 - 09.2022
- Optimized product listings for Amazon, Etsy, and Shopify.
- Conducted keyword research and implemented SEO strategies to boost conversion rates.
- Produced product marketing copy tailored for fine and fashion jewelry categories.
- Analyzed reporting data to guide listing improvements.
Team Manager (Part-Time)
Christmas in New York
10.2017 - 01.2020
- Managed team operations in a high-volume retail environment.
- Ensured strong customer service and smooth store operations.
Purchasing Specialist
Sarten Ambalaj San. ve Tic. A.Ş.
05.2015 - 02.2016
- Managed supplier relationships and negotiated purchasing terms.
- Supported reporting, cost control, and procurement operations.
Operations
Sarten Ambalaj San. ve Tic. A.Ş.
06.2014 - 09.2015
- Assisted in operational coordination across departments.
- Maintained reporting processes and supported daily production needs.
Education
Associate's Degree - International Business, Trade, Commerce
Okan University
05.2014
Second Language Learning
ASA College
New York, NY01.2016
Skills
- Fine Jewelry & Sales
- Diamond Knowledge & Grading
- Sales Strategy & Sales Growth
- Negotiation
- Client Account Management
- Attention to Detail
- Product Marketing
- Listings Management
- E-commerce Operations
- Operations & Logistics
- Reporting
- SAP
- JewelsTech
- Microsoft Office (Excel, Word, PowerPoint)
- Social & Leadership Skills
- Communication
- Teamwork
- Time Management
- Customer Relations
Languages
English – Professional Working Proficiency
Turkish – Native
Interests
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Account Manager – Fine Jewelry Design & Sales
Empire Casting House
01.2025 - Current
Account Specialist – Fine Jewelry
Empire Casting House
08.2023 - 12.2024
E-commerce SEO & Listing Optimization Specialist
Golden Moon USA
09.2022 - 07.2023
E-commerce Content & SEO Specialist
Bayam Jewelry
08.2020 - 09.2022
Team Manager (Part-Time)
Christmas in New York
10.2017 - 01.2020
Purchasing Specialist
Sarten Ambalaj San. ve Tic. A.Ş.
05.2015 - 02.2016
Operations
Sarten Ambalaj San. ve Tic. A.Ş.
06.2014 - 09.2015
Second Language Learning
ASA College
Associate's Degree - International Business, Trade, Commerce
Okan University