D'Verione Brooks
Irving
Summary
Enthusiastic individual experienced in problem solving, multitasking and working in fast paced environments. Offering an engaging and pleasant personality with expertise in building relationships.
Overview
6
6
years of professional experience
Work History
PIM Technitian
State Farm
06.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Produce substantial volumes of work rapidly
- Navigate different computer systems using dual monitors.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Registered Behavior Technician
Benchmark Human Services
09.2020 - 03.2023
- Promoted positive behavior change by utilizing reinforcement strategies.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Team Lead
Cintas
06.2019 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Provided excellent customer service to exceed customer expectations.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Operated machines safely and correctly.
Education
High School Diploma -
South Side High School
Fort Wayne05-2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- Issue resolution
- Tech-Savvy
Timeline
PIM Technitian
State Farm
06.2023 - Current
Registered Behavior Technician
Benchmark Human Services
09.2020 - 03.2023
Team Lead
Cintas
06.2019 - 08.2020
High School Diploma -
South Side High School
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