Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dvontae tucker

Douglasville,Georgia

Summary

At Sams Club Distribution, I excelled as a Member Specialist, enhancing productivity and customer satisfaction through strategic problem-solving and exceptional communication. Skilled in cross-selling and client retention, I consistently exceeded credit card application goals, demonstrating strong interpersonal skills and data entry proficiency. Achieved high levels of member satisfaction with knowledgeable service.

Overview

1
1
year of professional experience

Work History

Member Specialist

Sams Club Distribution
Douglasville, GA
11.2023 - 12.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Implemented changes based on feedback received from customers.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted members with account inquiries via phone or email correspondence.

Education

High School Diploma -

Douglas County Highschool
Douglasville, GA
05-2019

Skills

  • Cross-selling
  • Strong interpersonal skills
  • Client retention strategies
  • Data entry proficiency
  • Exceptional communication
  • Member correspondence

Timeline

Member Specialist

Sams Club Distribution
11.2023 - 12.2024

High School Diploma -

Douglas County Highschool

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Dvontae tucker