Aliyah Lara
Sugar Land,TX
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and cross-selling. Skilled in leveraging exceptional communication and strong interpersonal skills to enhance customer satisfaction and drive sales. Demonstrated ability to resolve complaints and manage transactions efficiently, contributing to team success and membership renewals.
Knowledgeable Member Specialist seeking new role. Provided high-quality support and built strong customer relationships, enhancing overall member satisfaction. Demonstrated effective problem-solving and communication skills.
Overview
4
4
years of professional experience
Work History
Member Specialist
Sams Club
03.2022 - Current
- Provided member service by maintaining self checkout area
- Resolving member issues and cancerns
- Promoting Sam's Club products and services
- Providing guidance and support to members regarding self service technology
- Processing member purchases
- Assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
- Assisting members with transactions utilizing self checkout area
Sales Associate
Shoe Dept. Encore
11.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Southwest Legacy
San Antonio06-2022
Skills
- Exceptional communication
- Cross-selling
- Customer service
- Customer support
- Relationship building
- Strong interpersonal skills
- Complaint handling
- Payment processing
- Product sales
- Product recommendations
- Membership renewals
- Teamwork
Timeline
Member Specialist
Sams Club
03.2022 - Current
Sales Associate
Shoe Dept. Encore
11.2020 - 03.2022
High School Diploma -
Southwest Legacy
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